I think I'm going to go with another brand also. I have been looking to get the qled for my living room but now I'm going to go with the LG oled. From what I've read it was getting slightly better reviews anyway, but samsung has always been my go to for electronics. After the way the handled the situation with a 6 series tv, I'm not comfortable spending 5 thousand dollars on their product. I know they are not liable for the tv because it is technically past the warranty, even if it is only by 1 month. However if they would have told me they would give 100 bucks off of the purchase of a new tv even if I had to purchase it straight from them, I would have been satisfied.
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I am having the same problem. My tv is 13 months old. I was informed by 2 separate people from samsung support that this is a problem they are receiving many calls for. They also told me that the software update that my tv is currently on should be 1467 However my tv is currently up to update version 1500.4. It was after the update that I started having this problem. Because I am 1 month past the warranty they won't do anything to help me. When I asked if they can remote access my tv, I was told that they have to update their own software so they couldn't. I asked to speak to a supervisor, because I thought they might be more informed about this problem, or why my tv received an update that it wasn't supposed to. I was told they were in a meeting and they would call me when they were done and they had been informed about my case. I never received that phone call.
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