Samsung COMPLETELY cancelled my two orders for s20 Ultras March 3rd for one and then March 10th for the second for whatever reason-Ok that's fine! These clowns didn't cancel the order correctly in their system, so at&t then charged me 2 upgrade fees for phones that were cancelled and never shipped. Then, I called Samsung 3 days ago to have them fix it after being escalated a bunch of times between at&t and Samsung and when I woke up this morning saw that Samsung charged me $108 for shipping and taxes. From what? I was on the phone with a supervisor for over an hour for him to tell me ph we didn't escalate it properly the first time...then the call "disconnected" and he didn't call me back! Awesome job Samsung! I've had Samsung since Galaxy S2, and I have two 9+s, tablets, buds, etc. Spending $3k for two phones SHOULD be less of a headache than this. I guarantee you Apple would've done a better job. No S20 ultras, charged $216, and STILL can't upgrade! WORST CUSTOMER SERVICE EVER!!! Don't even want the phones anymore-Just want my money back and the headache to be over.
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