I have the exact same problem. This is definitely a firmware bug. In my case, I am trying to use my phone as a remote control (iPhone 11 pro Max with latest iOS, via multiple apps from the AppStore). Having to approve the connection from my phone to the TV (2019 series 7) with the actual remote defeats the purpose of using a virtual remote. By the looks of it, the bug has been around for a while, but Samsung are yet to fix it (if they will ever bother to fix it). What’s going on, @samsung?
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I have tested my TV's internet connection speed, using speedtest.net and fast.com via the TV's browser app, and I was surprised to learn that my TV's download speed is much much slower than any other device connected using the exact same cable. More exactly, using speedtest.net, my laptop reached a speed of 220 Mbps (capped by VirginMedia, my internet provider, as per my contract specification), whereas the TV's top speed varies from less than 10 Mbps to about 30 Mbps (30 Mbps on very rare occasions). Both TV and laptop were connected using the same cable (I literally unplugged the Ethernet cable from the TV, and plugged it into the laptop). The fast.com results were a little better, but still the TV's speed was only around 90Mbps on fast.com, less than half the speed of other devices.
TV Model: UE75RU7100KXXU
Software version: T-MSLDEUC-1351.3
Status code: 10201_Z_HC2
Ethernet Cable: 3. meters, CAT6a Slim Gigabit Network Cable 10Gbps RJ45 Patch Lan Cable Fast High Speed
Internet connection: VirginMedia M200 Fibre Broadband
Router: VirginMedia Hub 3.0
Needless to say, this is highly dissapointing, and returning a huge 75" TV is very problematic to say the least, and something I am honestly dreading.
Now, I know that 30Mbps is enough to stream 4K UHD, but in most cases the results were closer to the 10Mbps mark, and even if they were always 30Mbps, this is besides the point. I am paying quite a bit to get a 220Mbps internet connection, have paid quite a bit to get a 4KUHD TV, and I am paying quite a bit to subscribe to various 4k streaming providers (Netflix, Amazon Prime, etc). I would like to be able to get the most out of my brand new 2019 Smart TV.
Any help would be much appreciated.
As a final note, I am getting similar results over WiFi.
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