the order eventually showed up in my account! The answer I got from CS was: Usually it'll get delayed if the orders are placed late at night or after business hours, employees would only process it during business hours.
For those of you who are concerned, I would recommend to call customer service and they would be able to help you.
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It's been 3 days with the Ultra on my hands and I just have one word to describe: disappointment! Is anyone thinking in returning? Because I'm seriously considering. I mean, the battery is just that bad, period! Don't tell me to wait 14 days so the AI can learn my usage. Even my two years old P20 Pro can keep more than the Ultra. I feel I got robbed, it's not like the cheapest on the market.. If you paid for the extra features, don't tell me to turn the features off so I can save battery.
It's my first time with a Samsung and if I knew that they were selling the Exynos version instead of Snapdragon here in the UK I wouldn't have bothered ordering.
To the whole messy of the waiting process, the bad camera focus, the overheating, the green screens, the strange noises when you shake your phone, the super slow and Ultra annoying fingerprint sensor that unlocks after the 20th time, the poor resolution even in "WQHD+" (fancy) when scrolling on socials.. the list goes on..
If anyone still thinking in getting one, I recommend to consider very well.
I got my phone a week ago and am in my first couple days using it.
My battery is running pretty well.
Camera has some issues with the focus but I did an update and it has rectified it a bit.
Fingerprint scanner wise, when your setting up your fingerprint register the same fingerprint twice, I always do this and never have any issues
Resolution wise, mine is pretty buttery smooth, was actually thinking how impressed I was that its in 60hz and is sooo smooth to use.
I would say if your issues persist you may have a faulty handset.
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