@Desire400 wrote: How did you get this? I still have had zero response I still haven't had a response from Klarna's 'specialist team'.   Klarna don't care.  Samsung don't care.   Both can bolt, and like you, they have lost another long-standing Samsung customer. ... View more

Is there any benefit to us being on the upgrade programme?   I vote no. ... View more

Yeh Call Credit was acquired by Transunion and rebranded as such.  No idea why they are asking you to contact them.  Funnily enough, Klarna also told me to contact Call Credit.  It's crazy how amatuer this has all been.   I also have the DD set-up. ... View more

@desire400   I wouldn't waste any more time with Klarna.  When I spoke with them through chat, they claimed that if I contacted Transunion, they would be able to provide me with the exact reason for the decline.  Of course, that is nonsense considering Transunion is just the record keeper, not the borrower who makes the decision (Klarna).  They also can't see any rejections from their end and just hide behind "it's an automated system, so it's not our fault" vibe.  Everything has just been copied and pasted statements to get you off the chat as quickly as possible.  They have no intention and no interest in helping out with the mess they have made (I'm still waiting on the mystical 'specialist team').   Will actively avoid Klarna at all costs going forward.  They are a terrible business to deal with and Samsung has really let their core fans down.  Won't be upgrading through other means, want to get off this program as quickly as I can now.    I have lost a lot of respect for Samsung. ... View more

@AntS wrote: @Desire400 wrote: Tried everything mate. Takes me all the way to the Klarna application enter my DOB salary etc and then bang declines my application. Clearly a fault was I tried to do this with a brand spanking new application and guess what it worked. I cancelled the application before paying a deposit etc Cheers @Desire400.    @auromgil , @Arodie , @Zee-ali1 : Are you guys existing Upgrade Programme customers too? (As opposed to brand new ones.) @AntS - I'm also an existing upgrade member.  On the S10+ from last year and have the same declined problem (though a DD gets set-up). ... View more

@Desire400 wrote: Tried everything mate. Takes me all the way to the Klarna application enter my DOB salary etc and then bang declines my application. Clearly a fault was I tried to do this with a brand spanking new application and guess what it worked. I cancelled the application before paying a deposit etc Did you get a DD confirmation on any of your tries?  I only done the 1 application, got declined, but also got a DD set-up (but nothing was sitting with Klarna).   I'm still waiting on a response from them, but they have been terrible to deal with thus far. ... View more

Good news Tommy.   Personally I can't risk trying it again.  Don't want to have credit report issues due to Klarna's ineptitude.  Not a risk I'm willing to take for a new phone.   I'm very close to calling it a day to be honest.  It's only my techy fanboyism that has persisted thus far, but losing all enthusiasm now.  Spoke with Klarna many times and all I get is the usual canned and unhelpful responses.  A specialist team will be in touch apparently, but still waiting and not holding my breath.   After being declined on the first go, I recieved the DD confirmation by email.  Just had notification that the DD has been set-up and I can now see it in the Starling app.  What a mess this has been.   Glad people are getting some joy now though. ... View more

@BobbyG wrote: Did you use the privacy@Klarna email address to get in touch? Same thing happened to me yesterday so I was on live chat with them today and they've told me to email that address which seems like it's not the right place to be emailing? I wasn't told to use the privacy@klarna email address.  I just used live chat and he said he has passed the query onto a specialist team and that they will get back to me by email.  Nothing as of yet and I won't be holding my breath for a reply as neither seems to be addressing the problem (if this thread is anything to go by).    Fingers crossed though. ... View more

I just tried placing an order through Klarna for the s20 ultra, after refreshing my browser for the last day for one to appear as in stock.   One come in stock and I pounced on it, went through the process and to my surprise, I got a message to say that Klarna declined the application.  I've never had credit rejected before (my 'score' on experian is 999/999).  It's a horrible feeling seeing a rejection like this. Strangely I got a direct debit confirmation from Klarna.  I don't believe a deposit has been ring-fenced, but will need to double check.   Contacted Klarna, they said Samsung/Klarna have been having integration problems and trying to fix it.  Will pass on query to a specialist team.  Googled and found this thread.   It's not good, especially for a premium product. Definitely makes you think twice about going ahead and staying on such a scheme now with stock and payment issues. ... View more