Good afternoon FinancialElk,   Yes my charger was also not working properly, I used to have to prop the phone at an angle against the wall to make my phone charge.   I got a new charger but it made no difference to the lines.   Hope this helps, good luck.   Take care and have a wonderful day.   All the best,  ... View more

Good evening @Devildawg98,   I think you should visit a Samsung service centre if there is one close to where you live.    If you can't get to a Samsung Support centre, please call Samsung customer services and explain what has happened.    The phone number for Samsung customer service is :   0330 726 7467 0330 726 7864   Hope this helps, good luck.   Best regards,   ... View more

Hello philco,    It's sounds like you have the exact same problem only your shade on your screen is going vertically and on my screen it is going horizontally.    It is a defective screen, there is nothing you can do to any of the settings to make this problem go away.   (  SORRY TO BE THE BEARER OF BAD NEWS  )    Philc you now have three options,   1:  call the place where you bought the phone from and explain.    2:  go to one of the Samsung Support Shops locally, if you are lucky and they have a screen in stock, they will be to fit you a new screen within an hour.    3:  call Samsung helpline on 0330 726 7864 or 0330 726 7467. Explain the problem and they will send someone round to collect your phone with a box the same or next day. Usually takes around 4-7 days for the whole process from start to end.    I have another solution, use a dark or black wallpaper for the lock and home screen.   HOPE THIS HELPS.    Let me know how you get on.    Best regards,      ... View more

Hello candmkr, I can definitely tell you it is not a feature,  it is definitely a problem with the screen. Reason I tell you this is because I took my phone to the Samsung service center they took one look at the phone and said the screen needs replacing, the only problem is they don't have any screens in the store and don't know when the next batch of screens will arrive because they have had to fix that many phones with the same problem I was told.    I was told to keep checking into the store to see if they had received any new screens, that was a week ago, still no new screens.  ... View more

Hi ChrisM,    Thanks for getting back to me so quickly.    I do have a Service Centre near me in Sheffield, the only problem is that it is nearly always closed and you can't ring to check if it is open because no-one ever answers the phone even when they are open.  So then you have to make a trip to the service centre just to find it closed today. It's just a LUCK THING where I live, could be open - could be closed because you can't find out any other way.    I've been there a couple of times and you can hear and see the phone ringing on the wall but everyone just walks past or just ignores it.    So you see my problem with trying to get to my local service centre.  ... View more

Hi CarolinaW,    How are you?    Guess what, you would not believe this. Yesterday morning woke up and my Samsung Galaxy s7edge has a vertical grey colour going up three quarters of the screen, tried all the tests you recommended earlier, made no difference. Worst thing is this is the second time it has happened.    I have a theory, I think when you enable the BLUE LIGHT FILTER that is when you start having this problem. I may be wrong.    I guess for my phone it's back to the Samsung repair centre.    I would like to hear your thoughts on this matter. I look forward to hearing from you. Take care and speak to you soon.    Best regards,    Ali786 ... View more

Thanks for the kudos CarolinaW, I appreciate it. ... View more

Hello there, I have the same problem with my s7 edge, the lines just automatically appeared one day. I've been told by the Samsung Support shop that the phone will need a new screen, the only problem is they have a shortage of s7 edge screens as a result of this problem. Best thing you could do is call Samsung Support on the phone and ask them to come and collect your phone from your home and have it sent off for repair, it usually takes about 4-7 days or if you're lucky and you're local Samsung Support shop has a screen they would be able to put you a new screen on within an hour of waiting. So good luck, let me know what happens.  ... View more