Never mind, I saw the other thread that said the order needed to be above £50.   Sucked it up and added a £10 type-c to 3.5 adapter for a tenner as I couldn't find anything much cheaper in stock.   I wasn't too keen to hand over any more money, they really don't deserve it, but £10 for the wireless powerbank was a good deal. ... View more

Did the £50 voucher work for anyone?   How would we even go about chasing Samsung up on that one? I have no faith in CS knowing  who had been offered vouchers.  ... View more

So I woke up to the email from Samsung with the £50 voucher to "spend on Samsung.com - on whatever you like".   I found something I didn't need but kinda wanted for £50, tried to use the voucher and...   " Promotion / voucher is invalid as there is a minimum spend of {amount} applicable"   Samsunged. Denied. No mention of a minimum spend anywhere in the email.   If they are going to compensate people for messing them around, wouldn't it be a good idea to make sure the codes work?  ... View more

I just got the same text. Now they decide to communicate.   A £50 discount on what? Accessories to rope us into spending more money with them? The phone itself? Double that and I'd be ok with the constant pain in the behind it has been trying to hand over a small fortune for a shiny bit of tech. ... View more

Bingo. Someone over on XDA who ordered a black 128gb Ultra directly from Samsung  two days after I placed my order who has DPD confirmation/tracking info.   Now obviously I have to take them at their word, but they have no reason to be dishonest about the colour/date.   I was willing to accept that the black might have been a lot more popular than the grey and that Samsung were able to fulfill some orders for the grey model placed after mine, but I'm not willing to accept a single black 128gb order placed after mine being dealt with before my order. That isn't how this works.   Showtime.   ... View more

I'm not sure whether to call Samsung tomorrow and politely enquire about multiple orders placed after mine being dispatched before my phone or to wait until Wednesday after the shipping date they gave me has passed and complain about the lack of communication AND the entirely unreasonable order in which they have dispatched the pre-orders.   I'm leaning towards Wednesday if I can hold out that long. I'll also ask why they think it is OK not to apologise for their failings in the Klarna debacle or respond to the detailed feedback I gave them. I was going to let that slide before they thought dispatching phones ordered on the 14th and 15th before my order from the 13th was a good idea, but they have annoyed me again. Bad move. ... View more

Yet but there's no movement on my 128gb Ultra ordered on the 13th. I hoped I wouldn't see any posts like that but fully expected to.   How can they possibly justify shipping orders made after mine before my order? I won't hold my breath for an answer from Silent Samsung. ... View more

I knew I was going to feel jealous about the first batch of dispatches, mine should be on its way but isn't yet. Ended up ordering on the 13th after getting caught up in all of the ***** with Klarna when I tried to order seconds after Unpacked finished.   My order hasn't changed from Shipping Requested for ages and I've just noticed my confirmation email gave a shipping date of the 9th, yet the Samsung site says the 10th. I have little faith in it actually being shipped by the 10th.   Oh well, at least I was brave/stupid enough to order with a different payment method before the fiasco that was the first attempt was kinda resolved or I'd be looking at definitely waiting for weeks rather than what might be a few days.   Absolutely no excuse for Samsung not to have allocated a phone from the first batch to those of us who could prove we tried to order on the evening of the launch. Then again nobody from the company bothered to keep us informed about what was going on and there still hasn't been any kind of apology or attempt to compensate us, which obviously isn't going to happen now.   I needed that rant.  ... View more

Seeing as we are yet to get a response, let alone an apology, from anyone but the (broken record alert, wonderful!) forum staff, I can't see it happening either. But I'm sure everyone would be beyond annoyed if certain people were compensated, it HAS to be all of us or none of us.   What would it take to make me happy? I'm easily pleased. An apology and some black buds+ dispatched with the phone to save me from going through the claims process, having to wait and having white buds with a black phone would do the trick. If they wanted to make me extra happy, maybe some Samsung Care thrown into the mix, but I always invest heavily in decent cases so hopefully it would be something that wouldn't cost them anything.   But let's face it, I'd be dreaming if I thought anything like that was actually likely.     ... View more

For all I know those discussions may have started after my conversation/emails with Shannon at Klarna, but I wouldn't be surprised if both or either parties were promising different things to different people. I don't think Samsung or Klarna should be surprised if levels of trust are low.   Even if the technical issue was entirely at Klarna's end, Samsung let all of us down too. ... View more

I guess that'll be the next thing to wind people up, Samsung offering compensation to some people and not others.   Surely if ANYONE caught up in this gets anything from Samsung, as per the post above saying Klarna are discussing it with them, everyone caught up in this should be properly taken care of? ... View more

I just spoke with someone from Klarna who couldn't have been more apologetic.    Written confirmation that I don't have any kind of agreement with them is on its way and as I haven't taken credit out with them I was told that they would remove the hard search from my credit records.    As much as I could expect from their end really and the end of what little doubt I had left.   Now to see if Samsung have anything to say, especially as I left detailed feedback for them in my reply to the forum mod.   Once again thanks to the forum staff for stepping up and helping us to get this resolved when nobody else was particularly interested in helping us. You have been wonderful. ... View more

@AdamCollins   Things seemingly screwed up at a slightly earlier stage for me, so I won't be getting a confirmation from Samsung for my first attempt at ordering. The main thing I want to get from the call with Klarna is written confirmation that I have no credit agreement with them.   I used a different payment method after talking to Klarna last Thursday and everything went through OK. ... View more

I missed a call from Klarna earlier and, as promised, was sent an email immediately. I'm waiting for another call, but it does look as though they are trying to get in touch with everyone.   In other news, the deposit is no longer a pending transaction, which is something. ... View more

Computer said no. Klarna greyed, not an option. PayPal worked though, probably the route I should've gone down in the first place.   Immediate confirmation email, order showing up in my account. The delivery day was a day later though.   Time to watch my bank account like a hawk for Klarna actually taking the money and hope my credit rating doesn't take too much of a bashing from this. ... View more

I just spoke to someone at Klarna who said to ignore the email confirming the agreement/DD, their system got no further than setting up an account for me. Which would tally with no purchase or scheduled payments showing in my account. The deposit won't leave my account. Not entirely sure I believed him, but there we go.   He was less certain about searches already on my file or what would happen when I try again. I guess I'll find out... ... View more

It obviously doesn't help with the problems caused by the multiple credit searches, I too am keen to see what Samsung and Klarna plan to do about that, but by law we have a fourteen day cooling off period on the credit agreements.   Allowing some time for Klarna to drag their feet, not that it should happen, I'll look at cancelling the agreement on Tuesday or Wednesday if Samsung and Klarna still haven't sorted things out by then.   I slept better last night after I was made aware this was an issue Samsung and Klarna knew about, but the stress/anger made the night before a bit rough, which really isn't great.   ... View more

Even if the issue is entirely at Klarna's end, Samsung have been woeful at dealing with the fallout.   I didn't go down the upgrade program route this time, I kept the s7 edge and s9+ for two years and the spec of the Ultra should make it doable again, but chose to pay by Klarna. Agreement agreed to and signed (immediate email confirmations, deposit showed as a pending transaction straight away), everything going to plan until I clicked to complete the transaction/return to the Samsung site. When it eventually loaded, over a minute later, it took me back to the screen offering the choice of payments and the phone was still in my basket.   Over 30 mins on hold when I tried to call and when I finally got through to someone it was too late in the evening for someone in the relevant department to help. Er, how about extending the opening hours on the night of a major launch when they know there will be increased need for support?   So I tried the contact form, more of my time wasted. It wouldn't allow me to upload screenshots of the pending transaction from my banking app or the confirmation from Klarna or even send a message.   Then I noticed the FB messenger option, clearly explained the situation and sent the screenshots. The first reply from Samsung asked me for a bloody order number, so my messages obviously hadn't been read and they sent a standardised reply. If I had an order number and the order was showing up in my account, would I have got in touch?   A few hours later I was asked for more details and eventually I got a reply with a number for the shop support team.   If there was a known issue with Klarna payments, why the heck hadn't anyone made sure ALL of the people dealing with messenger knew about it? I appreciate that I'm not the only person to have problems, but is it really acceptable to be made to wait a couple of hours between replies on messenger? Surely if someone gets in touch with such a serious issue, and people getting signed up to credit agreements without orders going through is bloody serious, they should be put in touch with someone to deal with the situation immediately? No sign of my problem being passed on to a supervisor/manager, just a number to call. Eventually.   Also, at no stage have Samsung acknowledged just how stressful this has been and how much of my time they have wasted.   The Shop Support Team were helpful, to a point, in being able to tell me there was an issue with Klarna, but that was about it. The person I spoke to was unable to look into things at Samsung's end and promised I'd be called back. So yet more waiting, 11am and no sign of a call yet.   This forum must be monitored by someone from Samsung? Even if it's only a brief apology/we are dealing with it as quickly as possible message, why aren't they acknowledging us? ... View more