Hi I have had such a headache with this promotion. Bought a Samsung TV and a Soundbar from John Lewis in November 2019 submitted all the required info, invoice, serial numbers etc in good time and in good faith, did not get a Claim ID number but did get a calculation from the site that I would be receiving £250 cash back within 30 days. After many many calls to John Lewis and to Samsung (could never get through) I eventually got through via John Lewis to the team that 'work on behalf of Samsung promotions' David on the desk (a nice bloke) gave me the promotional id (partial) 11776 (apparently I had not claimed correctly)! As far as I was concerned it had all gone through fine. I was told today that his 'Superiors had declined my claim'. I am absolutely gobsmacked at Samsungs lack of customer service. David stated to me there are thousands of people that do not claim correctly - is this some kind of scam? They draw you in as they did me and then make it difficult for you to claim or deny your claim.
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