I rang Samsung claims line who confirmed they have been recieving complaints especially in the last two weeks about the delivery company DX. I was told i will recieve a call in next 2 hours from Senior mangement at Samsung who my complaint has been passed onto. Will wait and see...
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Same issue here! I recieved an email from DX stating my item would be delivered today by 10am. However i had to work so assumed i would recieve a calling card stating where to collect my item. To my suprise i recieve a notification saying successfully delivered at 9.29am so i assumed a neighbour signed for it. Arrived home excited and there was no calling card to say where the item was left. I checked with my immediate neighbours who are excellent at collecting my parcels who stated nothing had arrived and no one had visited or left anything with them. i ring them up to ask about my delivery and i am told all they can tell me is that it is marked successful and they cannot provide proof and that i have to contact their client MDA?? who requested delivery. i am told thats the company samsung uses for its promotion! How Ridiculous! They were not helpful at all and i plan on contacting samsung claims tomorrow to see what can be done. Not sure if anyone had any success getting their watch in the end?? Extremely disappointed
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