Yes I recall that thread and it makes sense that 2020 spec TVs have this option which eliminates the lip sync issue.  I’m guessing that this may require a hardware circuitry modification otherwise it should be a relatively simple software modification to implement an audio bypass for Q90R TVs? ... View more

2020 models - no I don’t know for certain but my perception is that all the threads relating to lip sync issues date back to 2019 and continuing into 2020, rather than new threads being started.  My understanding is that 2020 models do have eARC but again I’m not certain if this does fix the lip sync issue?  eArC does have a higher bandwidth capacity which would benefit the higher data rate Dolby audio signals. Anyone with a 2020 model TV like to comment please. ... View more

A smooth move to return your Samsung equipment and replace it.  Unfortunately many of us are now past the point where that is possible.  I pressed the UK Presidents Office to replace my 2019 spec TV with a 2020 model or to give me a refund code to use with the supplier.  They refused on both counts. ... View more

I hadn’t noticed that with my SKY box but probably because my head is in a cabinet turning off the power! 😉 Yes same issue with SmartThings, it works OK when first set up but then seems to be intermittent in operation even though I haven’t changed anything.  Disabling and then re-enabling the function in SmartThings works for a while then the issue recurs.  I’m thinking that I may just connect SKY Q box back into Q90 TV and just use PCM sound as the HDMI interface and source selection seemed much more stable than that in the Soundbar. Pretty rubbish all round really. ... View more

I concur with @shaunevo , if you have the option to return the TVs I would do so and purchase LG.  Having had a dialogue with the UK Presidents Escalation Team throughout 2020,  I have no confidence that Samsung will ever fix this problem, which is sad indictment of them! ... View more

Hi @shaunevo  I have configured my Q series TV, Q90 soundbar and SKY Q box the same as you.  As you say it solves the lip sync issue but I experience other intermittent problems which I suspect are HDMI CEC related.  Switching on the SKY Q box ‘wakes up’ the TV and Soundbar but often I get no output signal from the SKY box and sometimes it locks up and won’t respond to anything from the SKY remote controller.  This necessitates a power cycle of the SKY box which is a real pain.  I think this problem is caused by the HDMI handshake (or lack of it) between the Soundbar and the SKY Q box, my understanding is that the SKY box won’t output a signal until it knows it’s connected to something.  Seems overly complicated to me. Do you, or anyone else, experience this problem? ... View more

I’ve been in regular contact with the UK Presidents Escalation team through this year and the latest answer to your question is that Samsung is committed to providing an eARC update for the Q series TVs but has never provided a timeframe for when it will be done!  I have challenged them on this point several times.  As other reply we’re still stuck with workarounds or PCM sound. ... View more

Hi @userjYtfoTda0t  Yes  agreed, however, I wonder if the 2020 model OCBs have modified hardware to allow this audio pass through.  If It was a simple software update I would have thought that would have released before now.  I'm not defending Samsung by any means, but this clearly not a straightforward update as I think the 2019 model OCB will not permit certain solutions to be implemented. ... View more

Hi All I have been in fairly regular contact with the UK CEO's Office Escalation team.  I corresponded with them on Friday to ask for a timescale for release of the eARC update for Q series TVs.  Having checked with their product specialists, the Escalation team were not able to provide any commitment on a timeframe for the update. Obviously, this is disappointing and frustrating as this update has now been talked about for over 1 year.   If and when I hear any further news I will post again. ... View more

Hi @djk4yahweh  I have Q90 55inch TV and Q90R Soundbar but it's a common issue.  If you connect external devices into the TV OCB with the Soundbar connected to TV via HDMI ARC you will experience lip sync problems.  (This forum has numerous threads on the subject)  Connecting external devices into the Soundbar will alleviate the lip sync problem but reduces functionality (ease of controlling input sources) and can create HDMI control issues.  Whether the latest software update for the Soundbar has improved the latter I can't say as I haven't really tested it.  I have experienced more problems with my Sky Q box since the latest Soundbar update but I don't know if that is coincidental or not? ... View more

Hi @shaunevo  Thanks for prompt reply, mine is a 1TB box.  I'll have to do a bit more investigation and try different switch on options.  Do you only use the TV remote to switch on all devices?  I have my SKy Q box in a cabinet so need to use SKy Q remote (Bluetooth?) as no line of site for IR control. ... View more

Hi all, I'm on a bit of a tangent here but has anyone experienced problems with Sky Q box freezing since the 1010.5 update to Q90R Soundbar?  I had experienced this a few times prior to the update but since then it's almost every time I turn the system on.  My Sky Q box is connected into HDMI 1 input on Soundbar and I use the Sky Q remote to turn on the Sky Q box, TV and Soundbar.  This works OK but then the Sky Q box freezes, doesn't output a signal and won't respond to the remote controller at all.  I have to power cycle the Sky Q box and this clears the fault...until the next time which is almost daily since the 1010.5 update. All comments welcomed please.   ... View more

My Q90R Soundbar is at version 1010.5.  Has anyone else experienced a problem where the Soundbar does not turn on automatically with the TV for a second time if you have previously turned the TV on/off a short time before?  This issue has been prevalent in my system for several months and prior to version 1010.5. Q90 TV connected via ARC to Q90R Soundbar, SKY Q and Panasonic Blu-Ray Player connected into a Soundbar via HDMI 1 and 2 respectively. I get around this issue by using a script in the Smart Things App which ensures Soundbar is ON if TV is ON. Comments welcomed please. ... View more

Hi @shaunevo  I have a very similar set up with my Sky Q box connected to HDMI 1 and a 4K Blu-Ray Player to HDMI 2 on the Soundbar.  The vast majority of the time I only use the SKY Q box, or internal TV Apps for viewing and my system has been stable for a long time now.  I can get HDMI related problems after using the Blu-Ray player, which may necessitate a power cycle of TV and Soundbar. Occasionally I can experience the Soundbar not turning on with the TV, but I have set up a script in Smart Things App to ensure Soundbar is On if the TV is On which works OK, albeit it's not as instantaneous as via HDMI control. Another infrequent problem I have experienced is the SKY Q box not outputting a signal on HDMI but I'm satisfied that is an issue with the SKY Q box and it has been a reported problem on the SKY forum.  It requires a reset or power cycle of SKY box to correct. When it's all working it's great! ... View more

Hi @Jimbo095  I've experienced similar problems with my SKY Q box and have my system configured very similarly to yours.  I have found on a couple of occasions that actually there is no output from the SKY Q box on HDMI and Ive had to power cycle or reset the SKY Q box.  If you check out SKY forums you will find it's a relatively common issue. ... View more

Hi All, I have also experienced CEC related problems, Soundbar not turning on with a TV etc and raised this as an issue with Samsung UK CEO's office.  Their response is as follows:   We have slightly amended the steps removing that to turn on the TV.  In essence the guide is to have everything on and as detailed and then connect as per instructions.   Settings > General > Reset Turn on Sky Q & ensure it is on a channel without the Sky Guide on screen Turn on the BD Player Turn on the Soundbar Connect Sky Q & BD to Soundbar, then Soundbar to TV Complete the Set Up with all devices connected in their final configuration.   My system is stable (ish) at present so I haven't tried the above directions myself.  I would also say that I've set up a script in the Smart Things App so that the Soundbar will always power on when the TV is on.  This is obviously done over the internet so it can take a few seconds if it hasn't already powered on via HDMI CEC. ... View more

Hi @shaunevo  You're right in that the products are not fit for purpose which is frustrating, crazy in this day and age and not acceptable. Hope you get the outcome you want. ... View more

Hi @shaunevo  I am sceptical about what Samsung have reported to you, or at least the context of their reported test.  The lip sync problem is caused by the TV OCB processing audio signals from external sources connected to it via HDMI.  The internal TV tuner and TV apps do not suffer the lip sync problem.  Therefore, if the test configuration only included a TV and your Soundbar connected via HDMI ARC then there wouldn't be a lip sync problem anyway. The lip sync issue  is not a problem within the Soundbar, regardless of whether there was a fault within your unit. ... View more

Hi all,   I asked the UK CEO's Office if they could confirm a date for the eARC update.  Their response is as follows:   'Our Product Specialists have confirmed that eARC is “imminent” but we cannot commit to a specific date currently.'   Watch this space! ... View more

Hi @userjYtfoTda0t  Valid points, especially that wrt the TV OCB delaying the audio signal more than the video signal and I don't profess to know the answer.  I am hoping that the 'eARC update' will include some fixes to the HDMI CEC related problems being experienced over the HDMI ARC interface between the Q series TV and Soundbar.  I've connected my external sources into the Q90 Soundbar so I'm not experiencing lip sync problems but I have had CEC problems, particularly with the Soundbar.   ... View more

Extract: Relevant to us here is eARC , or enhanced Audio Return Channel. While Dolby Atmos can be passed over regular ARC today (via Dolby Digital Plus) eARC offers improved bandwidth for higher-quality Dolby TrueHD and DTS-HD Master Audio streams, including Atmos. The new format also has lip-sync compensation built-in. ... View more

Yes I hope so too!  I've been in fairly regular contact with the UK CEO's office about these issues, so I'll email them again this afternoon to see if they can verify the eARC update timescales. ... View more

Many thanks @bcab17  and @akz786  for replying and for the clarification.  I will certainly consider changing to an optical configuration if I get continual recurrence of HDMI CEC related problems. I have 2 external devices connected via HDMI into the Soundbar.  HDMI 1 connected to a SKY Q 1TB box which is my primary source for watching TV channels.  HDMI 2 connected to 4K Blu-Ray player which I only use occasionally.  Q90R Soundbar connected to Q90 TV via HDMI ARC. I find that if I'm only using the SKY box the system is relatively stable and HDMI CEC works OK, however, if I use the Blu Ray player, then switch back to the SKY box the system can become unstable with respect to CEC operation.  This usually requires a power cycle of TV and Soundbar to resolve. I have experienced problems with the Soundbar not auto-detecting input on HDMI 1, however, this seems to be a SKY box problem not outputting a signal (apparently a known fault with SKY Q boxes which requires a power cycle to clear). Thanks again. ... View more

Hi bcab17 I'm interested in understanding your System configuration and how many external devices you have connected via optical?  Are you using an optical switch, if so which one?  Could you please post a description of your system and how you have connected your devices.  Thanks. ... View more

Hi@slomar thanks for your reply and suggestion.  Yes I sometimes have a similar problem when using the SKY Q remote to turn on the TV and Soundbar, there doesn't appear to be an input source (audio or video).  Pressing the Home key on the SKY remote usually fixes it, but not always.  I wasn't sure if this was a SKY Q box issue not outputting a signal (I've seen that before in different set ups), or the Soundbar not recognising the signal or passing through the video signal.  I'm sure Ive also had audio on the Soundbar but no video signal similar to the problem you describe. My Soundbar is now turning on with the TV via the SKY Q remote although I didn't do anything to change it.  Anecdotely I have a suspicion that there is a time factor involved with the Soundbar power off/on.   If I power off and on again within a short time frame, say 5 minutes I get the problem with the Soundbar not turning on.  However, if I leave it powered off overnight then the Soundbar turns on OK with the TV.  It's as if there are 2 phases within the standby mode?  I'm monitoring this one!  Anyone else noticed this?   ... View more

Hi yes I've seen other people using Harmony remotes so that is a possible workaround.  My reluctance is that already having a plethora of remote controllers already (including Samsung’s Universal remote which is useless unless you have sources connected into the TV) then why should I have to purchase yet another one, especially for something that should work in the first place, this is not 'rocket science'. However, thanks for your suggestion. ... View more

I've implemented the workaround that Jesterh posted a while in go.  In SmartThings App set up an automation script whereby when the TV is on then the Soundbar is on.  This does work but is not optimal, the Soundbar can take several seconds to turn on after the TV and seems not to recognise the source on the HDMI input, in my case a SKY Q box.  Pressing Home on SKY remote usually works but not always. the HDMI-CEC on this set up is very flakey and may be a show stopper for me, I've had enough not knowing whether it's going to work from one day to the next. If anyone can recommend a better fix please post it. ... View more

Hi All, Changing the subject but related to above issues, has anyone had problems with Q series Soundbar not turning on with the TV?  In my set up (Q90 TV and Soundbar) this is very flakey, it was working fine over the weekend, then this morning I used my Blu-Ray player (connected into Soundbar via HDMI) and since going back to Using SKY Q box (also connected into Soundbar via HDMI) the Soundbar no longer turns on with either the SKY or TV remote control.  Previously it was turning on consistently with the TV when using the SKY remote.  I had this issue before and then it started working OK but I can't figure what I did, if anything, to make it work.  Flakey and infuriating to say the least. Anyone got an explanation and hopefully a fix? ... View more

Hi You have obviously done a lot more testing than I have with Atmos so it's interesting to hear your test results.  Mine is limited to a couple of Blu-ray Discs as this is the only Atmos compatible source that I have. ... View more

Hi @Buccaneerian  OK I've not used Netflix or Prime.  I've used the Rakuten and BT Sport Apps on the TV and the audio has been fine.  I have a SKY Q 1 TB box and that hasn't given any problems with audio via HDMI connected into either TV OCB or latterly into Soundbar. Ive only tried Dolby Atmos using my Panasonic 4K Blu-ray player and the Soundbar showed Dolby Atmos detected OK.  NB I had to disable the Viera Link control as that caused all sorts of confusion with the Soundbar not recognising the HDMI input and defaulting to TV speakers - most annoying until someone tipped me off about this issue. In summary, I haven't experienced the audio or video problems you have described. I agree about the volume level of the rear speakers it seems low in most scenarios except maybe playing a movie decoded in Atmos or Dolby Digital.  Having said that I haven't tried adjusting the volume level to +6 so I will do that later to see if there is any difference/improvement. Hope you get the result you want from the AV engineers visit. ... View more