No able to update smart hub- so couldn't access the apps, BBC I player etc After several resets which did not solve the problem I rang the Samsung support number in the UK and the engineer there fixed the problem by remotely accessing my Samsung Smart TV and then updating the Smart TV (it is 5 years old) so that I can now access the apps, BBC Iplayer, ITV Hub, Youtube, All4 etc. Top class service from Samsung! I only had to wait 5-10 minutes to get through and then another 10 minutes for engineer to see the problem and fix it remotley. Very clever! In the old days it would have been bring the TV into the shop sir and we will then send it away. BTW the extended five year guarentee for this TV (it was five weeks within the 5 year guarentee period) from Richer Sounds -also an excellent company- did NOT cover this software problem. Before Samsung solved the problem -btw no charge-I had bought a Google Chromecast (20 pounds Argos) as a temporary fix. Cast programmes from smart phone to TV. 10 out of 10 for Samsung support, at least for this problem.
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