I called their support from my country and all they did remotely was go into smart Hub and press reset nothing more which I told him I already have done it like a million times and even all resets trough service menu like factory reset, svc rese, app reset and everything reset... also tried changing smart Hub region and then back to mine, nothing worked...   The support only told me to take it to a samsung authorized repair center which I took and had to pay 30€ just to leve the TV there and they wanted to replace my motherboard which is fully working and in service menu all tests pass, eeprom, ram and all kinds of memories all pass with OK fully tested and also it clearly shows 1GB used 0KB free so it's not the other problem that some people have which show 0GB used and 0KB free, my memory chip is clearly working fine.   So I told them I didn't want to swap motherboard, they just don't know how to access the smart Hub and reinstall it which is stupid, any problem they want to swap the whole fully working motherboard for maybe a 50 cent low, slow memory chip which is full of ***** and samsung software devs even forgot to add the clear data\cache option on it or a way for us to access it and fully reinstall it...   They ended up giving me 10€ back from the 30€ paid because they did nothing and they didnt even opened up the TV, so they probably just done resets, entered service menu and nothing more for 30€ so they decided to give me 10€ back which they claimed at 1st it would always cost 30€ just to leave the TV there for diagnosis, so stupid...   ps: My next TV will be either Hisense, LG OLED or TCL and not samsung for sure... ... View more

Yeah I have seen in other forum a guy with the same problem but his TV was under warranty so they replaced the motherboard and was working and he put all auto updates to OFF, but it's pointless... I have always used auto-updates OFF for both smart hub and TV FW, but no matter what the memory keeps filling up without installing any app or even barely using it, I only used youtube and cleaning it's data barely gave me any free memory, it was full and youtube was already lagging and stucking so I reseted the TV which usually would give me around 100MB, but instead after last FW and using the TV reseting it only left me 10MB free and then I lost all default apps and smarth hubs keep reporting that needs a update but in seconds the 10MB go to 0KB free... So I think no matter what this problem will eventually happen and its a samsung flaw and they want us to keep buying new motherboard for their stupid lack of software options of no data access, no memory cleaning, no nothing... And I don't think is even anything to do with the ***** cheap 1GB total memory that comes for Smart Hub which out-of-the-box is already almost full... I bet samsung wasted like 0.5€ for the ***** 1GB chip in it, 1st its very low memory for a so called smart TV, then the software will eventually eat the rest... And even a 2018 or 2019 TV that my cousin bought this year for around 600€ which has the latest white menu, just like my 2015 TV only still comes with stupid only 1GB total memory out-of-the-box and only has a few MB free too, so most likely even here brand new TV some day will go kaput and lose all the so called "smart" features, so stupid... ps: Wish samsung would get sued and would have to make a FW to fix ALL their smart TV's with a way to clean the memory and make smart hub working again... THIS IS STUPIDITY and no one from samsung come here in the forum to say anything... Anyway on other forum some guys had a workaround for the "smart Hub is updating" by locking the domain that samsung used, but I can't remember the domain and my router sadly doesn't even support website blocking and I tried only with firewall maxed out but its pointless, but still that doesnt fix the memory problem it might only at least allow to install the non default apps on a USB pen drive, but I think the default apps will be gone for good as they most likely will still report that can't be installed on external devices and I don't even know if the method still works and the domain might be for their zone only and for here it might be other domain, I can't test... ... View more

I don't think the press power button on the tv + power button on the controller would do a bigger reset than entering Samsung Service menu and doing an actual Factory reset on the service menu which is not to be accessed by a common person and don't mess with the values there or you might break the TV...   Anyway doing the 3 seconds on the joystick button + 3 seconds on my remote controller does nothing and anyway I already did a app reset, SVC reset, factory reset all from Service Menu and even update apps from service menu, changed smart hub location and everything and nothing works...   Even took the TV to a authorized samsung service shop and they wanted me to pay for a new motherboard which I refused since this garbage is all software problems and bad design from samsung it self and they are the ones who should fix\pay not us customers... ... View more

I already did that like a gazillion times, including app reset, SVS reset and every kind of reset trough service menu and nothing works...   It only gives me 10MB free on the Smart Hub and seconds later it's already back to 0KB free 1 GB used and smart hub is updating and 0KB free...   Pointless garbage... ... View more

Same here, my TV is from 2015, bought in 2016 and nothing so far worked, they wanted to replace the motherboard just for the memory being full which I know it's not a hardware problem... I just didnt try was a "Wife reboot", but I don't think that would ever work for the TV LOL :). ... View more

Same problem like many ppl and no fix... the authorized repair shop told me they had to swap the motherboard which off course I refused as I won't pay for this known out of memory smart hub is updating problem thing from samsung that many ppl have for years on many different samsung Dumb 4K TV's when I know the motherboard is good but they just don't have any kind of memory clean function, no data access, everything is lock, no recovery modes, not even FW reinstall...   And my TV is on latest FW and I have tried everything already, but all smart hub apps are gone, I only have Browser and the e-manual, the rest of the default apps are grayed out and can't install anything as it just says smart hub is updating while it clearly shows 1GB used 0KB free and no way to acess this data or clean it...   Some have luck with just reseting the smart hub or changing it's region and it fixes the problem, but I think they probably didn't have the memory completely full like mine and I didnt even installed any single app, the TV just uses all the memory which already comes basically full out-of-the-box on day one with a few MB left and at some point it get's to 0KB left...   Even my cousin bought a samsung 4K this year a few months ago and just like my old samsung it still comes with 1GB total memory and only a few MB left, probably at some point in time her TV will also become a dumb TV like mine and like many other people and samsung does nothing, they want you to pay for a new motherboard each time the memory gets full and can't update the smart hub in case reseting doesn't work...   If out of warranty = we have to pay a full new motherboard because of maybe a 0.5$ 1GB memory chip that is full for their bad design of low memory, no recovery modes, no data access, no memory clean up function, no nothing...   Hope someone would sue them so they could finally update all TV's and fix this problem for good, I'm very pissed and my next buy won't be samsung when I have a total of 4 Samsung TV's and a samsung 1080P Led LCD monitor and I even still own a old big samsung CRT monitor, I'm out for good with samsund, my next buy will be OLED, don't even care for samsung upcoming QD TV's or even their perfect super expensive microled TV's, I'd buy if the brand said anything but "SAMSUNG"... ... View more

Same exact problem... I have tried basically everything including go to a authorized samsung repair center where I paid 30€ just for them to check the TV and they said they needed to replace the motherboard which off course I refused, this is a known samsung problem that I see lot of ppl having and no fix and we are the ones who have to pay... The repair shop ended up giving me 10€ back since they basically did nothing and never had to open up the TV since it's only software all they probably did was go into the service menu change a few data and not much else...   No way to access the memory, no function to clean it, no Recovery Mode like many devices have, NO NOTHING, my next buy won't be samsung, like everyone says the only way to fix this problem is really never buy a samsung again...   My TV is UE43JU6060K and is on latest FW 1530.1, the TV reports 1GB used 0KB free and smart hub is updating...   I already did all kinds of resets including the ones on Service Menu, I already tried the ON\OFF button which does nothing on this TV, I already did smart hub reset many times, already changed Smart Hub location many times and nothing works...   I heard we can bypass the smart hub is updating garbage by blocking cloudfront.net domain, but sadly my crappy router doesnt even support site blocking to test it, but I don't think anything will fix the out of memory problem that Samsung should have fixed, wish someone would sue the samsung B A S T A R D S and they should be obligated to updated all their smart TV's and finally fix this garbage...   PS: Now my Smart TV is beyond a dumb TV since it cost way more than a dumb TV in 1st place and now is a cheaper more expensive dumb 4K Samcrap TV... ... View more

Pensei q tinhas comprado ela recentemente...   E como disse a única solução mais barata é abrir a TV ver qual o painel que usa e ver na NET quanto custa...   O mesmo modelo de TV pode usar vários painéis de fabricantes diferentes.   Por exemplo no caso da minha velha Samsung 4K o pior painel testado do mesmo modelo é o da Samsung, felizmente a minha vem com o da au optronics na TV Samsung...   Portáteis por exemplo já arranjei uns quantos de ecrãs q a loja pedia balurdios e comprei no eBay para aí por 30 EUR e estavam com a qualidade exacta do original...   Para TVs n sei se é fácil de encontrar como os LCD de portáteis que nunca comprei nenhum...   Se for barato compensa arranjares, se for caro até mais vale uma Q60 ou a Q70 e pessoalmente fugia da Q80 a menos q seja usada em quartos spr bem iluminados já q a TV tem dos piores contrastes nativos actuais para a Samsung. ... View more

Foste bem enganado com essa...   Devias ter comprado algo como a Q70 de 55 polgadas que esteve em promoção por volta dos 850€... É dos LCD's com mais contraste nativo alguma vez feito 7250:1 nativo, essa deve ser perto de 5000:1.   A Q70 é Quantum Dot, tem ligeiramente mais gama de cor que essa, tem muito menos input lag e motion muito mais rápida para jogos e tem suporte Freesync, refresh rate variável compatível com Xbox One X e supostamente PC's com gráficas AMD e possivelmente pode vir a funcionar com gráficas Nvidia se for actualizado como as LG OLED que agora suportam Nvidia Gsync através do Freesync da LG...   O Freesync agora pode não valer muito, mas para as consolas Next Gen que dizem suportar 120hz é uma mais valia...   PS: O meu conselho é se fores bom a desmontar hardware, desmontar a TV, ver qual o painel que ela usa e tentar comprar somente o painel através do ebay, amazon ou outra loja se o preço for mesmo baixo ou ver se algum amigo te faz isso... Até porque no geral até prefiro a Q67 55 polgadas a essa que já esteve a 600 e poucos euros em promoção apesar de não ser muito brilhante no HDR, continua a ser uma TV mais rápida, com muito menos input lag e também tem Freesync 120hz como a Q70\Q80\Q90 (NOTA: as Q60 49 polgadas são 60hz, tem que ser a de 55 polgadas que tem 120hz com freesync) e o contraste nativo mesmo sem ter local dimming ainda é bastante bom 6292:1, superior à maioria dos LCD's o que em quarto escuro funciona bem melhor que a MU8005 e o PQI da Q67 é para aí 3100... ... View more