Thanks very much. All they did in store was put it though calibration. I took it back again yesterday so they are looking at it agin. Fingers crossed it gets sorted. @BandOfBrothers wrote: Hi @Fionacam1 No idea what the Samsung person did but screen burn isn't repairable via methods within the phones diagnostic systems. The display needs to be replaced @Fionacam1 Please search this forum and via Google to learn more about this. Many have had their phone displays replaced due to screen burn so please do either go through your mobile network operator of they supplied the phone as the seller is responsible to uphold the 24 month manufacturing warranty, and or a Samsung Experience Store / Samsung Service Centre. As said the phone needs to not have been dropped , have any cracks or the water indicators have been tripped. This link may help in regards to where you stand within UK Ofcom Ruling. 》 Consumer-rights-act 2015. I wish you all the best with this situation.
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My S8 has got screen burn. I took it into a Samsung Service centre yesterday who said they would fix it under warranty. Got home last night only to find that it's not fixed and is just the same as when I took it in. The phone is still under warrenty but I'm not sure what it actually covers. I have heard of other having the screen replaced, can I expect this too? They mentioned it would cost about £200 to replace but sure,y if it's under warrenty this should be done for free? The phone is in very good order otherwise. Any help would be appreciated.
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