Hi Actually as I am in the UK the samsung support website actually only shows version 1290 so maybe that is why the file 13.55 will not work yet ... View more

Hi again Thank you for the quick reply did you do the update on USB I have tried but doesn't seem to find it does the usb have to be a certain format I did it once but cannot remember if it was ntfs or fat32 Thanks for any advice ... View more

Hi Sounds promising are you running the 13.55 firmware? I am still on the 12.90 as I am waiting to see feedback from the latest version I have had a few black screens for 1 or 2 seconds on xbox one either playing games or watching netflix on xbox on games its with the game mode on and freesync ultimate on netflix its game mode off and movie settings on tv picture as per recommended picture settings from rtings.com which has actually made pictures on all sources much better ... View more

Hi  Depends what sort of thing your listening to   Back surrounds do not make a lot of noise only when you are playing games with surround or films. Only suggestion is to check what xbox sound is outputing you do not want pcm as that is compressed and normally reduces the sound to stereo which may be why your not getting much from the surround speakers. Hhave you also run test tones to the speakers to adjust volume levels.  It's different in my av receiver I plug a microphone in and it sorts out the room eq perfectly so never had a problem  ... View more

Hi sounds like the same sort of issue I have described. I run via a denon av amp and Samsung nu8000 and no sound bars but the problems sound the same. The xbox connected to the tv will not allow Dolby atmos however connect the xbox to the amp then the amp to the tv it works with atmos however I have not noticed any problems with picture this way round just that I have to manually select game mode when playing games. I would guess that the video processing in a soundbar is not going to be as good as it is on a good spec av receiver afraid. So for now I would guess your stuck with compromised picture by getting atmos through your sound bar. Not seen anything that hints the latest 13.55 firmware cha ges any of these problems Sorry cant help any more with your issue but I think you may be stuck with it for now ... View more

Hi Yes apple tv does support it no problem . Also forgot to say when the xbox is connected to the tv on hdmi 1 with hdmi 4 used as arc it will not allow me to select atmos in the xbox settings says my amplifier cannot do it. Yet connect the xbox direct to the amp then use hdmi 4 to view picture xbox allows atmos in the settings. So maybe another little issue with Samsung's pass through from arc to amp ... View more

Hi I have a denon avr 3400h  First picture is from the tv netflix app This is Netflix on the tv   This is Netflix on the xbox one   ... View more

Hi I do not have the qled tv I have the 65nu8000 the model below qled. Also in the uk where netflix differs from other regions I have just taken a screen shot of netflix on tv app showing 6 underground with just her and 5.1 showing. Then another screen shot of same film on xbox netflix app showing her and Dolby atmos. Proof of what I have been saying in the UK netflix does not support dolby atmos on samsung TV's for what ever reason. A view agreed by a simple google search confirms the same only x box one and some other tv makers get Netflix showing dolby atmos films in the UK ... View more

They could indeed. However atmos is still not widely used and is only now starting to gain more interest. It took Samsung 4 months to update firmware that was causing the tv to reset when using xbox one. So I reckon give it another 4 months they may update the in built netflix app if they can in fact do that over the wi fi ... View more

As already discussed the TV is not the problem. Neither are some other cable or satellite boxes. They all work on pass through I have proven that myself today have spent pretty much all day testing and changing things around. I managed to get the TV to output atmos no problem. Via you tube app It just will not on Netflix or an xbox one connected to say hdmi 1 then the sound going back to amp via arc on hdmi 4. I have had to connect the xbox to the amp then the amp to hdmi 4 as netflix will not show atmos on even the xbox one if its connected straight to the TV only when its connected to the amp. It's all down to the meta data. The tv says its make and model and then netflix adjusts itself to what it has confirmed works with that tv. When xbox one goes to my denon amp then clearly netflix allows the user to see the atmos films and decide the soundtrack accordingly ... View more

They won't reply they never do and like I said it's netflix you need to complain to maybe if enough do they will update the app on Samsung TVs ... View more

Hi Afraid you will not until netflix updates the app on the tv. Like my previous post efen though the tv can output atmos via dolby digital + netflix does not allow Samsung TVs to see the atmos soundtrack. Yet same film on netflix app on xbox does show atmos soundtrack and my amp decodes it perfectly. So as said before it's not the tv its netflix ... View more

You are correct and my nu8000 does support dolby atmos via the dolby digital + setting in the expert sound settings my reply was about the original poster struggling with atmos from netflix on the tv app. I have spent most of the day researching this and this is what I have found out through lots of trouble shooting. Netflix does not support Dolby atmos on samsung TV via the app. It only supports dolby atmos on lg OLED and xbox one's. How do I know this? Simple search 6 underground on my tv via netflix app and it shows her and 5.1 sound. Hisense tv in bedroom same film shows up as Dolby vision and 5.1. Same film on netflix app on the xbox one shows 4k and dolby atmos . All these were on the same account in the same house. Hope this clears up the confusion. Yes the latest TV'S do support Dolby atmos vis the Dolby digital + which is a compressed version sent back to your av amp or sound bar. However not all the streaming apps on the tv do. Another one I noticed 4k netflix will not play on virgin v6 box comes up with error unless with my phone it goes over the users. But also prime video will not play james may in Japan in 4k on xbox one but will on the samsung tv app. So work that one out its crazy. I just wish it would all just be standard ... View more

Hi I just purchased some atmos speakers to work with my amp and noticed the same. Unfortunately this is not down to samsung its actually Netflix that don't support atmos via the tv app. When I run Netflix on my xbox one suddenly I get movies with the atmos sound track showing in the top description. Apparently only LG LG OLED and xbox one support atmos on Netflix. Bit annoying as now had to connect xbox to amp rather than tv and now have to manually select game mode as auto is greyed out. Minor pain I know but means searching menu when I want to play a game with lowest input lag. Better I suppose than trying to watch a film in game mode and still having to switch off ... View more

Hi Masq Seems very strange you have noticed a dimming problem I have not noticed this at all on my 65nu8000 and it did solve the issue of crashing the tv. I would double check all the settings because in the release notes it does not mention a change to the backlight of your TV ... View more

Many thanks for that so wonder what the improved bits actually mean lol compared to what? Anyone running this for a week or so got any feedback Happy new year to you all ... View more

Hi just noticed while looking into any other reports the 1290.4 may have caused problems with some owners sets. That the latest firmware on the Samsung site states 1335.0 has anyone actually updated to this version and does anyone know what changes this firmware introduces?  My tv does not find the update in the usual update procedure. Which to be honest it didn't on the 12.90 so I will dig out my USB pen and try it that way if this is a worthwhile update. After the last one I found no more tv crashes with xbox one so dont want to risk changing it again if this firmware doesn't do much in the way of changing the tv settings or at least improve  ... View more

To be honest not sure freesync works on the ps4  And to be honest from what you are describing it sounds more like a ps4 graphics chip problem rather than the tv otherwise you would see it on all sources. Have you tried the ps4 on another 4k tv to see if the problem is still there?  ... View more

Agreed it would be a good idea to have the xbox control the tv. However I use a harmony one remote which controls over 8 items in my front room including smart lights ps4 and xbox one and the tv. Recently However once that.input is set in game mode you will always have to turn that mode off if you watch your apps via the console. This will always be an issue. So if you need to use the tv remote to turn off game mode when you watch apps through the.console then surely it's easier to just use the apps on the smart tv.  Which will not display in game mode ... View more

Hi It could be i guess they.always messing with the dashboard behind the scenes of the xbox operating system so maybe that's where the problem lies. Although I did turn off the other option on display setting that says may help some 4k tv displays ... View more

Hi Are you watching netflix from the tv itself? Also worth looking at when you selected game mode did you leave the apply to all sources on. It only needs to be on the input your console is plugged onto not the other inputs ... View more

Hi Masq   Yeah that is the best option i think run your xbox to hdmi1 and you can adjust picture etc for that input only and switch in the game mode. Just still haven't worked out when I purchased the tv connected up straight away it identified xbox one and switched to game mode on it's own. And for some reason it stopped seeing it as an xbox and just says unknown source. So just set it to game mode manually and been fine on freesync as well since the update  ... View more

Hi  Strange that you have had to move to another hdmi port.  I use a denon avr and route that to hdmi 4 as it's the only one with the arc for netflix etc from the tv. I use hdmi 1 to run the xbox separately as the tv would not auto switch into game mode.  The tv stopped seeing the xbox recently so had to set hdmi 1 as a permanent game mode input and seems to work fine. Only tweaked a few settings as per my earlier post but might be tweaking again when I get home as i noticed some difference when i took off contrast enhancer  ... View more

Hi good to hear   I am on week 2 now of the new firmware on a 65nu8000 and the same no problems with freesync and dont see any difference in picture in fact might go to say it's better. I did tweak some of the settings when I got the tv. Such as sharpness down to 0 and contrast enhancer off etc ... View more

I don't know why it's not picking up over the internet or normal tv update. But it is a really simple process to get onto a usb ... View more

Hi Sorry you are not correct in your post. I own a nu8000 and installed the 1290.4 firmware on Monday. This firmware is for all the 2018 samsung range nu8000 through to the first qled models. So please download the firmware onto usb stick as described in this thread and you will be sorted ... View more

Hi again You have to format usb to ntfs then use the windows version of download to your PC copy the file with the Samsung logo onto usb extract the folder plug into tv and it works. If it gives you the failure message itemrsa just select it again took me 2 attempts and it finally worked ... View more

Hi So a week of the new firmware it does seem that it is now corrected the freesync problem so please install the firmware 1290.4 and you will can turn on freesync ultimate with no rebooting ... View more

Hi Rafael I managed to put the firmware on Monday and since then played x box every evening and as yet no rebooting. So fingers crossed it has worked ... View more

Hi Yes that is running I recently had to send my denon av receiver for repair and used my old Yamaha receiver the tv found it straight away and correctly named the hdmi 4 port. Then the denon returned from repair last week a d the TV was also able to identify that receiver correctly. My next option I think is to disconnect the xbox one x from the power and the tv then remove the hdmi lead leave for 5 mins then plug it all back in and see if it then finds it. Will update on my findings ... View more