Just wanted to say a big thanks to Merino-Noir! Thanks to your advice I've discovered the DivX Player. It works like a dream, you just select which file you want to watch and to which device and it'll play. A message simply pops up on the telly asking if you trust it or something and then it'll start playing once you select accept. The beauty is that you don't even need to go into the Media Hub on the tv, it's all done through the mac, so hopefully that means I won't experience any spinning wheels. Fingers crossed anyway! It works perfectly for now at least and I'm able once again to watch all the movies and tv shows I have saved (this will definitely come in handy should I need to self isolate for two weeks!). I'm so happy this has finally been resolved one way or another! Thanks a lot, Merino, for all the advice and encouragement you've offered here Thanks everyone, stay safe!
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I've just been on the phone for half an hour with Samsung Customer Support and once again tried all the various steps like powering off my tv, removing and reinserting the usb sticks, doing a factory reset etc and once again nothing working. She connected remotely to my set and tried a few other things but again nothing worked. She told me I needed to contact their engineers; Martin Dawes, and pay to get it repaired as it's outside of it's warranty. I told her about this forum and about all the other people around the world having this exact same problem but she insisted it was a hardware issue and the usb port was faulty. I told her there are three usb ports on my tv and was the same on all of them and the sme with different usb drives and tried suggesting to her it must be a firmware update that was causing this issue, not only to my tv but to all the others. But she wasn't interested and insisted it was an issue with the ports. I've had enough of this. It's so frustrating. My tv is only 4 years old!
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