Thanks BandOfBrothers for your informative reply. Unfortunately went through all the processes you suggested but to no avail. Still same result and error message. Pretty infuriating really that one app can cause all this grief. I should have sent the phone back before I opened it when I received it with all the asian stickers all over the box. Didn't realise at the time thought there wouldn't be an issue. You live and learn I suppose. It also didn't have a NFC connection which comes in handy when you forget your cards. All in all a pretty duff buy. Sort of in dialogue with the seller as regards a refund (sort of as in there is only me involved in the dialogue), so not holding out much hope. Annoyed that it wasn't stated in the listing it wasn't an eu/uk model. Looking to probably buy another phone and sell this on. This time will avoid eBay sellers and buy from a shop. Thanks again for your suggestions.
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Hi all, I'm new here and I've exhausted all avenues on this one, so this is my last hope. I live in the UK. I recently bought a new Samsung Galaxy A10 mobile phone from a seller on eBay. When I received the phone it was clearly evident by the stickers etc. on the box it was geared for the asian market. It was not a uk/eu model. I didn't think anything of this as I put my sim card in transferred everything over from my old phone, everything working fine. I then bought a pair of Samsung Galaxy Buds to use with the phone. I charged the buds and opened the case and the phone picked up the buds, ok great so far. Then comes the problem..I downloaded the wearable app from the Play store (and later again from the galaxy store), tapped the 'get started' button, tapped 'galaxy buds'...allowed all the permissions....lets pair up screen appears, followed by 'devices spotted nearby' where my galaxy buds show on the screen, but the when I tap on them I get the following error message... Check whether your system software is compatible or or needs to be updated then try again The app then closes, I can go no further. I have tried loads of times but get the same result. I have contacted Samsung online help chat and after giving them the serial number of the phone they confirmed that it was an asian phone so was therefore is not compatible with the wearable app. Now I'm not disputing this as they are the experts, but is there no work around this? it seems strange an app cannot work on a certain phone I would have thought they were all compatible. I have looked all over the internet to try and find any similar problems but can't find anything, surely i'm not the only person to have experienced this. I have contacted the seller about the phone as it wasn't advertised as an asian model and he said a uk/eu version would be £30 to £40 more, this isn't the issue, I was unaware of how much the phone should be anyway. I would expect it to work in the Uk as I bought it here. Anyone have any experience of this, or maybe there is another version of a wearable app about that will work on my device? asian version perhaps? Would appreciate any comments and thanks for reading.
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