@Chris141 did you have to mention Albert in their CS? Glad it works for you now. ... View more

I've also got EE to activate the 4G on my Samsung-bought watch. The trick is to tell them there was internal communication about it yesterday and it is now supported. There is a guide on how to do it in Albert (their internal knowledge system). All happy here ... View more

I have not activated it, but the official communication went internally to EE CS earlier today. I would say try over the phone and let them know that the information is available in their internal system called Albert. The plan costs £7 / month with unlimited calls and texts and 10GB data. First 3 months are free. ... View more

EE has now sent internal communications to their CS that because they do not have a self-serve journey to support Samsung Watch customers that have purchased the watch from a third-party (basically not EE), they have a temporary solution. They provide details where to find internally the steps to generate an eSIM for the Watch. It involves adding the EID. It might be worth telling the EE CS person you speak with about this so that they can find the instructions in the internal system. ... View more

The model number ends with BTU. This is usually for UK and Ireland models. R-NZ might be something else. ... View more

EE telling us 'speak to Samsung', Samsung telling us 'speak to your network carrier'. What an interesting situation? No one takes liability. ... View more

I am unable to connect my new Watch Active 2 with my EE account. I have spoken with EE and they said that they provide no support for any Samsung device that has not been purchased from their sales directly, not even if the device is purchased directly from the manufacturer. They even gave me this in writing via email. So, currently, the only way to have an Active 2 with 4G on EE is to buy it direct from them.   I think that this is very unfair and discriminative. Samsung is selling 4G variants in their own UK website. What is the point if there is no support by the UK carriers? I have let Samsung know through chat support in the members app and they have told me that they have escalated this issue now, after I provided my details. ... View more