I am unable to connect my new Watch Active 2 with my EE account. I have spoken with EE and they said that they provide no support for any Samsung device that has not been purchased from their sales directly, not even if the device is purchased directly from the manufacturer. They even gave me this in writing via email. So, currently, the only way to have an Active 2 with 4G on EE is to buy it direct from them. I think that this is very unfair and discriminative. Samsung is selling 4G variants in their own UK website. What is the point if there is no support by the UK carriers? I have let Samsung know through chat support in the members app and they have told me that they have escalated this issue now, after I provided my details.
... View more