Bought 2 phones for self and wife. Technician transferred data from old phones and should have given both A70s same locking pin code. With latest update phones required pin to restart. Mine worked fine, wife's failed and is now locked requiring pin and can't be switched off. Have spoken to network provider and Samsung but neither able to offer solution (techician who did transfer kept no notes and could not remember any numbers). Wife's phone will have to be returned unless someone can provide instructions how to turn the phone off so a hard reset can be performed and the data can again be transferred from old phone. Prompt help appreciated as old phone numbers are imminently to be applied to new phone and then wife will lose phone access completely.
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