My son and i got the Samsung Galaxy Note 8 from At&t. Phones are working fine but i recently notice that my sons phone looks different than mine, i started a search and found out my phone hasnt had a single update since august 2018. His has android 9.0 mine has 8.0 I contacted At&t and they told me to do smart switch, to look for software updates on my phone and nothing,they tried to push the updates wich was gonna take 24hrs but nothing happened. They said they did everything they could and that i had to contact Samsung wich i did by phone and chat. The customer service rep on the phone said i had all the updates available but when i checked online theres like 8 security updates my phone never got. All after august 2018. The customer service rep on the chat said i have to take my phone to a repair store so they can look into it but i have to pay since my phone no longer has warranty. I dont get why my sons phone updated and mine didnt when we got it at the same time from the same carrier. My phone its At&t US model. Its there any other options out there for me to update, thanks in advance!
... View more