Showers53, You can try to grip it with tweezers through the little hole - we couldn't get enough grip, so called the engineer! All he did was pull the machine forward from under the kitchen unit, lean it forward (can do sideways or backwards if easier) then removed the base and fed it back through. A waste of money as they could have advised me to do that! Really bad design. Good luck - hope you can resolve yourself without having to get an engineer! Phil. ... View more

Gail2, if you can tilt the machine to get to the bottom panel, take out the few screws and the bottom panel comes away. You can then feed the pipe back through and replace bottom panel. Poor design as shouldn’t be able to fall through the hole - put tape around end to stop a repeat! Good luck! Phil. ... View more

Mrs BP, You were fortunate that the tube was within reach - when this happened to us the force of the water pushed it all the way back - we tried fishing it our with wire but no luck... so we had to call the engineer. That is when we saw what he did, and how easy it was to gently drop it on its front or side and unscrew the base - cost us a bomb but lesson learnt! Stll though, a very poor design! ... View more

Susie37, By gently putting the machine on its front or side, you can then remove the base plate by unscrewing. This gives you access to then get to the drain pipe hose and feed back through the hole in the front - we then put something around the end (hair tie/elastic band/tape) to stop it falling back through in future - very poor design! Good luck - hope this helps. Phil. ... View more

Kimberlee1, You need to tip the machine and remove the base so that you can access the pipe - poor design, but easy to do - saves you the cost of an engineer, and gets it back working quickly. Just remove a few screws on the bottom and it drops away. Good luck, and keep safe in these difficult times. Phil.   ... View more

I agree - just a little wider at the end and no problem!   To be honest, the engineer solved quickly but costs a lot for something so simple. Try bringing forward if your connections allow, then putting on its face on a blanket, then a few screws on the bottom removes the base. Easy to then feed back through and cap off, then screw base back on. Good luck! ... View more

As mentioned before, we paid for an engineer to come out, but all he did was lay the machine on its front, removed the bottom panel then fed the pipe back through - easy if you know how! ... View more

We paid for an engineer to come out, but all he did was lay the machine on its front, removed the bottom panel then fed the pipe back through - easy if you know how! ... View more

Suggestion for designers - have a wide bit on the pipe to stop this happening (other than the cap you take off), as not expected! ... View more

Our problem is similar - after using the drain hose after a blockage and clearing, the hose fell back through the hole before I could put the cap back on! Is there an easy way to retrieve this otherwise can't use the machine! All suggestions received gratefully! ... View more