So, I have been contacted by the service centre which was dealing with my 'repair' to update me on the progress (or lack of). The part they had ordered for my TV hadn't turned up as expected and after contacting Samsung they were told that the part wasn't in stock. I was informed that I should be getting a call from Samsung about my TV but have still not heard anything. When I contacted Samsung to chase this up, I was told they were waiting on an engineer's report and they'll be in contact as soon as possible. I don't think it takes an engineer's report to tell them what the issue is. They should be aware of this from when it was reported originally, and this clearly isn't an isolated issue.
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