That delay is going to be the problem.    If you could afford it this is what I would do   Buy a new one from Currys,  test it immediately,  if it works, swap the TV, take it back and ask for a refund as it does not work, do it on the same day.   You should not have to go to that crazyness.  If the receipts do not record the serial number, they will not be able to reconcile what TV goes with what order.     ... View more

Hi,   I would pressure Curry's as the retailer (I did have to get quite firm with them), as long as a lot of time has not passed.  Then they are responsible.  If some time has passed, I would suggest using the date you raised it with them, not todays date   I will try and flag this as not solved     ... View more

Hi, I was pretty firm with Currys.  The main premise of this TV did not work out of the box.  Replace it, or refund.  They replaced, and it was fixed.    If you have purchased direct from Samsung.  First of all, I would now never buy direct from samsung,  I like the protection of a UK Retailer.     Tell Samsung, you are not prepared to have it repaired, under consumer law (As long as it was immediately after purchase) they have no choice.  Keep escalating at Samsung, until someone sorts out a replacement, would be my approach   Good Luck  ... View more

Hi - the replacement from Currys came, and this DOES work.  As does the app   So it does look like some sort of faulty batch.   I think it is really bad for Samsung when they sell direct to do this to everyone.  Certainly will never buy direct from them in the future, after reading how poorly they treated people.   To be fair to Currys, they were good, and never had an issue with replacing, once I explained I had tried everything with Samsung.  I was firm with Currys, that they were the retailer, the duty was on them, not Samsung to sort out.  I can imagine they try and push people back at Samsung, but if you are firm they will replace.   I know that is not much help to members who bought direct.   Good luck ... View more

Currys are replacing mine Tomorrow.   So will update here.   ... View more

just to confirm,  this is not limited to just smarthings problems with you Casey ?     Out for the box, you hit art mode, it turns off, right ?   I don't want them to have an exit to blame apple, which seems quite common, as on support I got a lot of frustrating questiosn around, what phone do you have.   Whilst the smart things app is anythign but smart!  I don't  think its the cause of this issue, is it ? ... View more

I feel your pain Casey !    I could kind of see, where we were going with Samsung, which was stuck in some sort of process loop, where there was no exit from the flow chart !!     I am using an iPhone11 XS Max.   The weird thing, is that the app sort of works, when it is a remote control, over wifi I assume.  TV replacement is now happening on Saturday.  Will keep the thread updated.  ... View more

so just as an update - Samsung support were useless,  they kept wanting to remote into the TV, then factory reset, then rinse repeat, scratch heads, claim they escalated it,  and never call back.  So its back to Currys.  Will see if a new one sorts it   ... View more

Thanks for letting us know .  That’s three now in a fairly recent time period !  Will keep this updated  ... View more

Hi    it it was purchased from Currys around 20th July. It never worked out of the box.  A case is now open with Samsung support,  they logged in remotely , were stumped , and it’s now been escalated.  Will keep this thread updated      ... View more