Hi - the replacement from Currys came, and this DOES work. As does the app So it does look like some sort of faulty batch. I think it is really bad for Samsung when they sell direct to do this to everyone. Certainly will never buy direct from them in the future, after reading how poorly they treated people. To be fair to Currys, they were good, and never had an issue with replacing, once I explained I had tried everything with Samsung. I was firm with Currys, that they were the retailer, the duty was on them, not Samsung to sort out. I can imagine they try and push people back at Samsung, but if you are firm they will replace. I know that is not much help to members who bought direct. Good luck
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