All, just a quick note to add info to the disconnects problem thread and hopefully help others from the related Smartthings connect issue I discovered. I've read the whole thread here and on the AVForums, etc. before buying the Q90R two days ago. I knew about the 1008 firmware update when I bought it. What I didn't expect was not being able to connect to it with Smartthings to get the update. After 4.5 hours on the phone with Samsung support groups and escalating the tickets yesterday, I fixed the issue myself today. I first talked to the soundbar support group which handed me off to the Smartthings group who initially said they didn't support the Q90R (their supported device list was not updated) and immediately transferred me back to the soundbar group. Joshua took ownership and we learned I couldn't connect with Smartthngs. The adding process always stopped at 39%. He handed me off to the cell phone group (Samsung S6, android 7.0) and they concluded the phone was good, and then I was transferred to the Smartthngs group again, but at an escalated level of support. Dylan stuck with me for a couple of hours and sent the ticket to the developers and you contact me next week or so. I didn't originally want to flash the 1008 firmware update until we knew what we were dealing with. So today, after yesterday's marathon support session I flashed the bar, sub woofer and rear speakers. I powered everything off and back on and was immediately able to add the Q90R to Smartthings. At no time did anyone from any of the support groups ask me do do the update. That was my idea and risk I suppose. So, the 1008 firmware update helps issues besides just the disconnect issues. Support told me they had others reporting the Smartthings connection problem, so I hope this help others that might stumble on to this post.
... View more