I finally received mine at the end of August after months and months of calling/emailing/complaining relentlessly. There is an email address but they are absolutely useless, same goes for the twitter account, but you can try them: email@example.com My advice instead would be to call them and make sure to stress your frustrations fully. Unfortunately the only way I could get them to actually start moving on shipping my Buds was to ask for a supervisor on the phone and be extremely rude/pissed off. It is the only way they will listen to your request, trust me, I tried 10 times calling them and politely asking for an update - THEY WILL NOT GIVE IT TO YOU UNLESS YOU EXPRESS YOUR ANGER/FRUSTRATION. I did finally get my Buds after speaking to a supervisor and telling them how ridiculous it is to be waiting so long, but this promotion overall was abysmal. The idea that you've now been waiting over 6 months to receive a pair of headphones which Samsung have been openly selling through their website is ridiculous. The excuse that "they took to many preorders during the promotion" is not good enough, Samsung is a multi-billion-dollar company and they claim to not be able to send out a pair of headphones? Not good enough. I hope you get sorted.
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I'm in the exact same boat. 4 months since I preordered my (very expensive) phone in good faith. Still no sign of the Galaxy Buds and still no information from Samsung. Last week they emailed me to follow up on my delivery address which they claim they didn't have - in my eyes this was a desperate and thinly-veiled attempt to allow even more delay time. The most insulting thing about all of this is that they are openly selling the Buds on the website. I could go there right now and pay to have the Buds delivered next week, but because Samsung already have my money they will sit on top of their piles of cash rubbing their greedy hands together and do absolutely nothing to expediate the issue we're experiencing. It's infuriating, I genuinely can't believe how awful the customer service has been considering I've proven myself a loyal customer over the years and preordered the top-of-the-range model from Samsung this year. This has really left a bitter taste in my mouth, I'm shocked and disappointed that I still can't get a straight answer from Samsung.
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