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- About JDawg
a month ago
No I'm talking high settings in general used flicker quite a bit on high settings and games, where the dimming would change during a single shot. This and burned in subtitles look better than they did before. Which is good because the high dimming really ups the overall contrast. Overlay subtitles are still bad.
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a month ago
1 Like
I already explained this in detail to customer service. They would send it to their engineers seemed like they weren't aware this was an issue with their own apps. Used screenshots with plex burned in subs and then not burned in subs. Seems like the easiest fix ever: don't make the menu act as an overlay. On a side note high settings work far more stable, it used to be unwatchable to me even without subs with flickering on and off now it's my go to setting.
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a month ago
1 Like
Depends on the subtitles type. I found high settings to be far better this patch. I use it all the time. Burned in subs perform wonderfully. Subs added by apps like netflix and plex cause trouble, indicating it's a programming thing.
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03-08-2019
02:12 AM
Top is burned in subs, bottom is subs as an overlay in Plex. Samsung take note. Overlay subtitle messes up his whole arm and even lights up the tree a little..
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03-08-2019
02:01 AM
I just made a comparison video with plex showing the difference between burned in subtitles and regular subtitles, but I can only upload pictures. Look at his arm on the right. Using burned in subtitles only is part of the solution.
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02-08-2019
04:04 PM
Oh don't worry I'm very sceptical, but seeing I have three separate employees promising a fix.. I at least have great cause to cause a scene and demand a refund one if a fix isn't here in say a few months. Cause if they hadn't guaranteed I would have returned the TV. I mean I can imagine high dimming to be troublesome, but standard and low dimming have no right to be as bad as they are.
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02-08-2019
03:50 PM
"tijdelijke fix" means temporary fix is on movie mode now. "volledige fix" line means full fix is coming. Kevin, Davey and Sammy have all 3 said a full fix is coming. All of them samsung employees.
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02-08-2019
03:40 PM
Customer service from Samsung on facebook. Three employees have said a fix is coming, and the slight improvements now are temporary fixes. It's all in Dutch so I cant really screenshot it for you..
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02-08-2019
03:07 PM
See title. If you use burned in subtitles with Plex (hard coded subtitles, part of the picture) the tv has no problem depicting them when using HDR+ mode and standard or low dimming. Tested with Unforgiven on Plex with subs burned in. ( very dark movie ) When using subtitles that are an overlay added by an app (plex, some Netflix shows, some amazon prime shows) it always make them very bright. Tested with Unforgiven on Plex with subtitles not burned in selected. This probably has to do with the tv thinking there are 2 sources that need to be lit up when using an overlay subtitle. Samsung; Make the tv and subtitles act as one image instead of layered when viewing anything.
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02-08-2019
02:46 PM
@endpoint101 wrote: @JDawg wrote: The Elon musk bit was me joking were sending cars into space, meanwhile samsungs most expensive TVs cant play subtitles. lol Yeah just let it sink in. Subtitles have been around since the.. what? 50's? Never any issues. Now in 2019 there are TV's that cost over 3K but cant play subtitles right. As customers we shouldn't allow this. But I've had several different employees in this chat guaranteeing there will be an update asap to fix it. I recommend being very vocal about this issue because let's be reasonable it really shouldn't be an issue still. Its subtitles. The tv has been out over a YEAR now.
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02-08-2019
02:21 PM
in Dutch but litterally he says it shouldnt happen with a tv in this pricerange but coding this is harder than one would think. A fix is sure to come. And the part about the hard coded subs performing better he was going to send to the engineering department. The Elon musk bit was me joking we're sending cars into space in 2019, meanwhile samsungs most expensive TVs cant play subtitles.
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02-08-2019
01:41 PM
1 Like
Great if you don't use subtitles. Not so great, actually pretty bad if you do. Samsung support has guaranteed me they will fix this in facebook messenger several times. I noticed it's barely notable with burn in subtitles (part of the movie), and VERY notable with subtitles as a menu overlay. Because its not part of the overall image and samsung had to deal with 2 outputs it messes it up I think. Whereas burned in subs are basically one image. Too bad most video apps use subtitles overlays. Best settings I found: HDR+ auto color dimming low or standard (depending on time of day. Standard day time) brightness -1 contrast 40 standard dimming. 50 low dimming. Backlight 50 Eco backlight 30 motion plus off digital clear view off when viewing hd material. On when SD.
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02-08-2019
01:33 PM
Also several employees have guaranteed me that a solution is coming and that the subtitles are unacceptable at this price range. So Samsung has to fix it. But this silence about this issue on these boards is very peculiar.
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02-08-2019
01:00 PM
Allright. I know what's happening. Run plex with burned in subtitles and you'll see with standard and low dimming it looks mostly fine (I use HDR+ with auto colors). BUT if you use plex with subtitles not burned in it looks far too bright. So samsung simply needs to programs its subtitles to NOT be an overlay, but be burned in with the rest of the movie. Because they are an overlay they always get FULL brightness from dimming. If they are burned in they are not treated this way. Don't use high dimming tho, that's always *****. TLDR: subtitles that are burned in look far better than subtitles that are added as an overlay in the menu!!! Samsung take note *****
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