Just a quick update, JL caved and agreed to refund due to the difficulty i’d Had with the repair etc but still didn’t admit there was a problem. This only happened after it was escalated to their head of customer service. So all good now and will be avoiding Samsung for tv’s like the plague.   btw, my only reason for using PayPal is to give some level of protection for debit card payments, I see now how useless they are and will avoid them going forward.   bought a Panasonic GX800 40” tv and loving the picture quality and the fact that it’s the only one that supports HDR/HDR+/Dolby Vision and HLG! Was more expensive at £699;however.   thanks again tony for the thread. ... View more

thanks, tried paypal facebook, they just close you down when you post a public message insisting that they deal with it through PM due to privacy reasons. when you take it to PM and give case details they just reiterate that it was closed for the reason that it was repaired. I have tried at least 6 different people there and they all parrot the same *****. I am done with them as cannot move forward.   tbh for citizens advice I find them utterly useless, clueless in the last two things I brought to them. My hope now is with JL or small claims court. ... View more

After asking Paypal to explain what they meant about the tv being modified, they came back and said that as it had been repaired, even though by an authorised person on behalf of the seller, it still means that I am not covered for buyer protection so have again denied the claim.   I have again appealed to JL with the consumer regs stuff so will see what happens. ... View more

have appealed to paypal but they have denied it with the following response:   We've reviewed the transaction(s) and are denying your claim(s). We understand the item associated with this case has been altered while in your possession. Because of this, we are unable to determine whether the item is significantly different than originally described, and we are unable to grant your claim. We're sorry for any problems you may have experienced with the transaction(s).   I have stated to them that the Consumer Rights Act 2015 states that the retailer must be given an opportunity to repair the item so by doing this are they saying it breaches paypal payment protection policy thereby impacting my consumer rights? I have asked them to show me their policy that states this.     ... View more

so a quick update:   after the repair centre replaced the main board and returned my tv, as suspected it made no difference. I then took a picture of the 'not enough storage space' when trying to download an app and sent it to JL. JL have however heard back from the dumb engineers who say everything with the tv is fine so have refused to refund me and have closed the case.   I even had some saturday boy in the tech support team telling me i could use a usb stick for more storage, at that point i just hung up.   I did remember that I part paid for the tv on paypal, so launched a case with them which was promptly closed in the sellers favour as they said 'the tv had been modified by myself and was not covered under buyer protection'. I queried this with paypal and they said that as i had allowed the tv to be sent for repair it had been modified and was no longer covered!!! I argued that the goods are not sold as is as it is a smart tv and the smart features do not work but again they were having none of it.   looks like paypal claims are also a waste of time.   ah well, looks like the small claims  court is my final option. ... View more

yeah I hope so, having to do things by the book just so they can't riggle out of sorting it. I only wish all of the tv engineers knew about this. ... View more

just to share, I have this issue with my nu7400 bought from John Lewis in march. After reporting it to them they send out a repair man who insisted on taking it away for "up to 10 days" to fix. despite explaining the issue to him he wouldnt listen so I refused to let him take it away.   anyway read up about the various consumer laws and realised i let have them attempt to repair it once (even though totally futile) so I relented and let JL book them again to take it in for repair. Same ***** came out again and took it away. Anyway, had a call yesterday telling me the issue is 'fixed' and that they will drop off the TV on thursday. I spoke to the tv repair guy and asked him what he did, he replied 'replaced the main board'. I then reiterated that this would not fix the problem because the internal storage space would be the same on the new board.   He then went into a rant about 'If I download all of the apps then of course I would fill up the storage and I should just download the apps I needed, he also said if I did this on a computer it would do the same'. I asked him what was the point of an app store if i am limited as to what apps I could download, also how does he explain that system updates are prevented from being applied due to lack of storage. He replied I should have 'bought another tv and he can't add more internal storage'.    In short he refused to file a report that it was a fault and the tv was 'of spec'. I have stated that when he returns it on thursday I am not signing off on it being fixed as it clearly isnt. I got to the point when the argument of being unable to reason with *****s springs to mind so my next move is to show john lewis the error message and lack of memory when i get my tv back through screenshots, I have given them the chance to fix it which they havent so if they refuse to refund I will be going the small claims court route with JL as I can clearly prove there is an issue.   just a reminder that some of the tv repair people are worse than useless.   ... View more