just to share, I have this issue with my nu7400 bought from John Lewis in march. After reporting it to them they send out a repair man who insisted on taking it away for "up to 10 days" to fix. despite explaining the issue to him he wouldnt listen so I refused to let him take it away. anyway read up about the various consumer laws and realised i let have them attempt to repair it once (even though totally futile) so I relented and let JL book them again to take it in for repair. Same ***** came out again and took it away. Anyway, had a call yesterday telling me the issue is 'fixed' and that they will drop off the TV on thursday. I spoke to the tv repair guy and asked him what he did, he replied 'replaced the main board'. I then reiterated that this would not fix the problem because the internal storage space would be the same on the new board. He then went into a rant about 'If I download all of the apps then of course I would fill up the storage and I should just download the apps I needed, he also said if I did this on a computer it would do the same'. I asked him what was the point of an app store if i am limited as to what apps I could download, also how does he explain that system updates are prevented from being applied due to lack of storage. He replied I should have 'bought another tv and he can't add more internal storage'. In short he refused to file a report that it was a fault and the tv was 'of spec'. I have stated that when he returns it on thursday I am not signing off on it being fixed as it clearly isnt. I got to the point when the argument of being unable to reason with *****s springs to mind so my next move is to show john lewis the error message and lack of memory when i get my tv back through screenshots, I have given them the chance to fix it which they havent so if they refuse to refund I will be going the small claims court route with JL as I can clearly prove there is an issue. just a reminder that some of the tv repair people are worse than useless.
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