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- About gnomes
since
26-06-2019
20-07-2020
gnomes
Apprentice
15
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11-02-2020
02:04 PM
Hi All, Its been less than a year I purchased the Q9 Series TV which comes with the smart remote and have noticed the labels / icons on the remote are fading away. Has anyone else had this issue and does anyone know what Samsung are doing about this. My view is, I paid a lot of ££ for a premium product and the icons are already fading. I do understand over time, icons on remotes do fade however, we are not heavy users of the TV and only 3 adults in the house. Any insights, comments appreciates
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Televisions
30-07-2019
02:55 PM
Did you have sound prior to the upgrade? If yes, I can only assume the upgrade has failed.
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02-07-2019
05:05 PM
UKOK - there is a fix to this an suggest you read this forum from page 9 onwards. I have managed to resolve the issues based on the people posting here.
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28-06-2019
01:28 PM
Hey Stewart, happy to help. What do you need? Can you not download from the link?
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28-06-2019
01:26 PM
Just upgraded to version 1008 (US) and confirm all is working. UK Soundbar
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27-06-2019
01:11 PM
1 Like
Interesting! How can you tell the versions of SUB and REAR? As when on smarthings app, it only gives you a single firmware status
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27-06-2019
12:39 PM
VP01 - I'm in the UK and havent tried it yet, but will give it go tomorrow and provide feedback here. If you do get to try it this evening please do report back. Given others in EU in this forum have upgraded to the US 0008 patch, I dont see how it would be any different for us.
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27-06-2019
10:54 AM
Hi Break, can you provide more details please re Be careful when you update soundbar and especially when you update sub and rear (powercycle sync before) .
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26-06-2019
03:38 PM
This is the first positive note I have seen and I do hope for you it does continue to work as the sound is awesome.
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26-06-2019
03:37 PM
I am also connected via HDMI and have found that adding the device to smartthings again does work.
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26-06-2019
02:31 PM
I am having this problem too in samrt things where it shows offline. Havent found a fix for it yet
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26-06-2019
02:30 PM
I have the same problem. Bought it on the 18th June and have to keep connecting manually. Done a firmware update last night and still the same issue. Called Samsung support and they advised to reset by holding down volume up and down keys and then try connecting, also advised to take it back to retailer for replacement if problem persists. He also said it was the first time he had heard of this problem.
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