Did you have sound prior to the upgrade? If yes, I can only assume the upgrade has failed. ... View more

UKOK - there is a fix to this an suggest you read this forum from page 9 onwards. I have managed to resolve the issues based on the people posting here. ... View more

Check your inbox and let me know ... View more

Hey Stewart, happy to help. What do you need? Can you not download from the link? ... View more

Just upgraded to version 1008 (US) and confirm all is working.    UK Soundbar ... View more

Interesting! How can you tell the versions of SUB and REAR? As when on smarthings app, it only gives you a single firmware status ... View more

Helal - are you in the UK? ... View more

VP01 - I'm in the UK and havent tried it yet, but will give it go tomorrow and provide feedback here. If you do get to try it this evening please do report back. Given others in EU in this forum have upgraded to the US 0008 patch, I dont see how it would be any different for us. ... View more

Thank you Break. I will give this a try and report back ... View more

Hi Break, can you provide more details please re  Be careful when you update soundbar and especially when you update sub and rear (powercycle sync before) . ... View more

This is the first positive note I have seen and I do hope for you it does continue to work as the sound is awesome.  ... View more

I am also connected via HDMI and have found that adding the device to smartthings again does work.  ... View more

I am having this problem too  in samrt things where it shows offline. Havent found a fix for it yet ... View more

I have the same problem. Bought it on the 18th June and have to keep connecting manually. Done a firmware update last night and still the same issue. Called Samsung support and they advised to reset by holding down volume up and down keys and then try connecting, also advised to take it back to retailer for replacement if problem persists.    He also said it was the first time he had heard of this problem.  ... View more