Hi Hebe   Keka is awesome I tried Winzip and usual RAR archive suspects, none would extract the exe into a folder. Boom, Keka straight out the box, now have the archive heading to USB stick and update :-)   Thanks again.   Stewart     ... View more

Hi Hebe   Ive tried to unzip using Winzip, keeps staying as .exe file. ... View more

Hi   Can download but its exe file, Im on MAC so cant unpack it to USB to then update the soundbar.   I basically need the folder from the USB stick that has been unpacked. ... View more

Im on 1007.9 and stilll have connection issues.   Can some one share the Firmware folder for 1008, Im on Mac and lovely Samsung only caters for exe files and windows !!!!!!!!!   Frustrated to say the least, 1500 quid piece of kit and driving me crazy ... View more

There is a case logged with Samsung UK as the uplift team have collected a unit from Burnley to test this problem.    ""In the meantime we believe simply powering the affected speaker (s) Rear (s) & or Sub-Woofer Off then back On will restore operation without requiring to go through the whole connection procedure. While not ideal, it will allow the customer to enjoy the new soundbar & give us some time to implement a permanent solution. It is imperative we have the affected Soundbar currently in your warehouse back for investigation ASAP.""   ... View more

All the same problems that everyone else has, seems when you power it off and then come back next day and turn it on it cant remember it has rears or a sub, blue light on but no audio or it loses connection with the rears. I returned my RH speaker to the retailer who swopped it out for his that was working, now he has the same problem and is working with Samsung UK. They are taking his unit back for testing !!!   At least they are looking at it but not admitting its a problem apart from turn the speakers on and off every day !!!   Samsung need to sort this I purchased it the day it was released at £1500 its not a 60 pound soundbar from the pound store. Disappointed as my Samsung 65" Curve TV was £3k now this, vested in Samsung but now thinking should have gone Sony.     >> At the moment    Until we receive the original one back for investigation we cannot comment further on what the root cause is of what is being experienced by our mutual customers. For now we would request patience from both you & our mutual customers while we investigate the problem & seek an urgent permanent solution. In the meantime we believe simply powering the affected speaker (s) Rear (s) & or Sub-Woofer Off then back On will restore operation without requiring to go through the whole connection procedure. While not ideal, it will allow the customer to enjoy the new soundbar & give us some time to implement a permanent solution.   ... View more