1008 Seems to be working for me...  24 Hours & so far so good  ... View more

My service dudes have just installed 1008. So far so good. All functions as it should but will update this post over the next couple of days to see if the issue has truly been sorted. Make sure you powercycle once updated. Also remove the ARC HDMI Csbles while the unit is in its OFF state. Once it has rebooted, set up your soundbar  the same as the manual suggests. ... View more

I think it only fair that Samsung compensates all affected customers for this very obvious misrepresentation of their product. They have lied to us all for monetary gain & falsley advertised a very inferior product at exorbitant prices just to line their own pockets with gold   ... View more

My Retailer has advised that Samsung are willing to make a once off on site service call to ascertain if I have plugged in the HDMI correctly. (considering I am ccna certified, I think I got this one). If I have setup the unit correctly they may consider a replacement.  WTF? I thought I was buying a premium item, not a box of mouldy apples!! Considering the global situation of this unit, I see no reason that legal action isnt appropriate now that Samsung continue to lie  about this very dodgey piece of harware, As yet, Samsung have not contacted me about an in home service call as promised. ... View more

I have given up on contacting Samsung customer support & I have instead contacted the retailer with regards to the issue & also explained the situation with customer support & the global issue that they are denying. The retailer is going to contact their Samsung Rep in an effort to get this sorted out. Australian Consumer laws provide that if an item purchased is not significantly as described, then it can be returned for replacement or refund. ... View more

Don't Buy From Samsung - Bad Product & No Support ... View more

Same Issue Here Mate. They said No Known Issues on my first call. On my second call I spoke to a rep named "Paul" who stated he would escalate it to higher support & I would get a callback the same day .... that was two weeks ago! What part of Oz do you live in?  Im in Vic. Just wondewring if we unite, we could get something done aboutr this, as I dont feel it is our responsibility to deliver goods to them at our cost when they are releasing a shonky product ... View more

Same Issue Here In Australia. What boils my goat even more though, is that I contacted Samsung twice. They promised to have a solution & would call back within 24 hrs. Two weeks later & still nothing from them. I am disgusted that an outlay of near $2K has NO customer support & is a totally dysfunctional item that significantly does not perform as advertised. I have now decided  to list this with consumer affairs here in AU ... View more