This is correct. I am on my 2nd note 9, as I dropped and ran over the 1st one with a Ford E-250 cargo van. Never had issue with the 1st, the second would not download any theme, not free, not previously downloaded. Took me almost 2 weeks playing around to figure out you have to turn off the button shapes in SETTINGS》ACCESSIBILITY 》VISION ENHANCEMENTS 》SHOW BUTTON SHAPES. then you can d/l any theme you like, no problem. Hope it helps you guys.
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