I tried many different things that members recommended. I installed a few different apps and somehow when I deleted them (none was working), the bluetooth issue kinda resolved itself. But I was not getting the contact name on the car screen when I was receiving the calls. I installed bluetooth phonebook app, I have absolutely no idea how it works since it does not give much indication, but its working fine now. Previously JLR kept my car for more than 10 days and still could not fix it. I was told by the technician that they lag behind by 6 months to a year and later their manager told me the same things, in a more diplomatic language. Thank you all the members who contributed. I never thought I would be able to solve this issue.
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