@monk2 wrote: Thanks to the above posts for your views on a solution. I can assure you this remedy has been tried by many over the last year . Unfortunately it is only a temporary fix , the memory fills up again in a short time. My own set was  reset by an engineer Samsung sent out, then the set was taken away and a new board fitted. None of these worked for long.  How long did it take to fill back up @monk2 ? The reset is still working for me, more than a week after doing it. All pre-installed apps are fully updated, auto update is on, no error messages and still have 26% free space.  This is on Firmware 1310.  ... View more

I can also confirm that what @Potatismoose suggests does indeed work. My NU7400 now has 216MB free with all the pre-installed apps fully updated, and the TV on the latest firmware. No insufficient storage message popping up. Menu navigation is noticeably speedier too. Seems to have properly flushed all the caches.  Only downside is that the reset does put everything back to factory settings so you have to re-input all your picture settings, etc after doing it.     ... View more

.As you say you and others will have moved on and Samsung will be grateful for that. In fact in a previous post 11-08-20 you said <I'll be seeking my refund from John Lewis when I can be bothered. I replaced my NU7400 last year when the problem first arose and banished it to the spare room so I'm not in any rush. >   Others including myself may not have the financial means to outlay more money for another TV. With the expectation of many years use are not so fortunate as yourself.   I’m not going to repeat what I said in my last post, anyone interested can role back a couple of posts. I think the reason I continue with this is to show Samsungs continued arrogance in refusing to acknowledge that they produced a set with an inbuilt floor. Also the contempt for customers who have paid out a lot of money contacted them for support and were given anything but a straight answer.   People not connected with our complaint may come across these posts which googling Samsung products. Samsung are now promoting 8k TV which is still a very long way off being transmitted and in fact I believe they are upscaling 4k. Who is to know if this new product after spending a great deal of money will do what it is supposed too. Potential customers coming across these posts at least will know what to expect from Samsung if this is the case.   Everyone have a safe and pleasant Christmas.   Very fair points. I apologise if I in any way offended you or others still pursuing the matter.  Have a happy and safe Christmas all...  ☮️ ... View more

@monk2 wrote: 2 weeks since the last post!! Anymore input? Anyone had any further dealings with retailer? If so what was the outcome. Just trying to keep this going. I think with everything else going on in the world right now, the lack of app storage space on a 2+ year old TV that can still function as a TV is pretty low priority in most sensible people's lives.  I don't recall anyone on this thread actually saying that the issue has ever bricked their TV completely. If that was the problem for everyone then it would be a bigger issue and one certainly worth following up. The truth is, yes the insufficient space message is irritating, but everything on the TV does still work. Even this week with the new TikTok app pushed to my NU7400, it still functions perfectly well, as do all the other apps. I, and I suspect many other people now, have moved on from this issue. There are much bigger, more important things going on that I'm sure any self-respecting person and indeed those working in customer services right now, will be worrying about much more than a TV that does still function as a TV.   ... View more

It's interesting that this is still rumbling on. I've still got my NU7400 - I couldn't be bothered to argue any more with Samsung and John Lewis about it so the TV was relegated to the spare room over a year ago and I bought a much better Panasonic instead. John Lewis kept refusing to accept that there was a fault and instead gave me £100 as a goodwill gesture which I accepted.  The TV has had fairly frequent use over the past year, particularly during the past 8 months of working from home and it's interesting to note that it still functions fine, despite the insufficient storage message. I've updated the firmware, all the apps I've used are updated and nothing has crashed or seemed to struggle.  Whatever the error message actually means it's clearly not affecting the actual usage of the TV in a 'normal' day to day setting. I think that's probably why Samsung haven't really taken it seriously and only a relatively few number of people dug their heels in enough to get a refund.  I think it's great that those who did have the stamina got their refunds, but for the lazier people like myself, it does seem that we still have fully functioning TVs, despite the odd insufficient storage message. ... View more

I just installed the new firmware 1300.4 and guess what...   ... you're not going to believe this....   ... but...   ... IT DOESN'T DO ANYTHING!!   Surprise surprise. No obvious changes (as per most firmware updates) and it's still saying the automatic update cannot be completed and now needs 169.66MB of internal memory. This is even with an empty 128Gb USB stick attached. Same old story.    I'll be seeking my refund from John Lewis when I can be bothered. I replaced my NU7400 last year when the problem first arose and banished it to the spare room so I'm not in any rush.  ... View more

Apologies. It's thanks to the likes of @Tony47  @monk2 and @Rowley1 that this issue is finally getting sorted out for some of us. Thanks for your patience and hard work guys - your tethers are clearly longer than mine today...  ... View more

Thanks for your input @Neau   I won't dignify you with a longer response, but I do know what I'm talking about in these circumstances. Now crawl back under your rock. ... View more

I think it's perhaps unwise to jump on a thread of this length with a comment such as this as a first post. Yes it's correct that you cannot move permanently installed apps onto a USB drive.  The problem with this TV is that there is insufficient internal memory for the potentially critical firmware and security updates that Samsung push to the TV, leaving it potentially vulnerable. I have NO additional apps installed on mine - ONLY the pre-installed apps, yet with 29.11Mb of internal storage free, the TV gives me an error message whenever I turn it on which says the automatic update cannot be completed because it needs  164.70MB. I have a 128Gb USB drive permanently plugged in but this cannot be used for the update because it can only be installed on the TV's internal storage which is not big enough. Fact. ... View more

To add insult to injury, I've just noticed on my NU7400 that Samsung have forced the Apple Music app to be installed, therefore taking up MORE of the storage that isn't there! It's another one that cannot be deleted too.  What an absolute farce.  ... View more

Installed the new update. Storage went from 3% free to 5% free. No other obvious differences. Disney+ installed itself and can't be deleted.  ... View more

Could anyone with a 43” RU7400 please confirm that it has a VA panel? If I manage to get my NU7400 swapped for one I don’t want an IPS.   I’m toying with the idea of trying for a deal on the 43” Q60R instead. Anyone successfully upgraded to that model?  ... View more

Nope. You only get the option to install to an external drive when there's not enough internal storage for the app you want to download, so you have to fill up the TVs storage first... which will presumably at some point trigger the 'can't update' error message again.  I've filled up my internal storage with a few apps, and put some on a USB stick. I have just over 1Mb free on the TV so I'll see what happens in the next few days.  ... View more

NEW FIRMWARE ALERT!   Version 1260.8 is now available on the Samsung Support site: https://www.samsung.com/uk/support/model/UE43NU7400UXXU/   I just downloaded and installed it from USB on my UE43NU7400. Before installation I had 2.4Mb free and afterwards I had 59.4Mb free! I had a rummage around to see if anything obvious had been deleted but it doesn't seem like it. I've checked the e-manual is still there (it is) and nothing else seems to have changed.   However, after a couple of minutes of just looking around and opening and closing a few apps (but not installing any), the free space has plummeted to 26.82Mb free!!      Another pointless update by the look of it... It just seems to have flushed a few caches which are now quickly filling up again.  ... View more

Yes, it's mysterious that all the apps are being updated quietly in the background despite the lack of space, mine are the same. When I turned on the TV this morning it said I had 0Mb free, everything was up to date but there was no error message. 10 minutes later, having done nothing other than watch the news on Sky I had another look and it said I had 8Mb free. WTF?  Part of me wonders if it was the e-manual that Samsung were trying to update and it was that which was triggering the error due to its 80Mb size. Everything else can possibly still update with some hidden cache area which gets emptied every so often to free up just enough space, like my mysterious 8Mb this morning. Maybe now that the manual is up to date it's settled down again? Who knows.  Anyway, I'm still trying to get the error message back as I can't really go back to Samsung or John Lewis until there's a recurrence of the problem...  😕 ... View more

@Tony47 wrote: @teeveestuff wrote: I was about to go back to Samsung and/or John Lewis to start the process of getting it replaced but at the present time the problem does seem to be fixed. I've got AutoUpdate turned on for the apps but there doesn't seem to be any updates big enough to trigger the error. Hmmm. Don't know what to do. As I've said, I do like the TV but I don't want to be stuck with it if the error starts happening again in July which will make it a year old. From everyone else's experience should there be a moment where the TV does try to update things and can't? How long should I leave it before contacting Samsung/John Lewis? Hi, Samsung support remains remarkably clueless about this issue, and seemingly about their TVs in general.   USB:   1. The option to install apps to USB does not present itself until the internal drive is more or less full (within 1%). You can't choose to install to USB before this.   2. The apps that can be installed to USB are the third party apps, not the built-in ones, which must remain on the TV's internal drive, and their updates must be installed to that drive as well. That means that the issue is not resolved by using a USB drive. This simple fact is over the heads of every single Samsung support operative.   Error message: the recent reset of the smart hub will have reinstalled/updated the built-in apps, so that's why the message no longer appears. It will come back on the next auto-update in a month or so. As you now have zero space left on your internal drive the built-in apps have no chance of updating. You'll probably find that there's no chance of any more firmware updates either unless you do a factory reset.   I was with JL and they did refund my TV, although it took a while. They need a returns number from Samsung before taking action (this is against consumer law but that's how they're handling this issue).   The steps for me were to state clearly to JL that I wasn't going to accept the TV as it was not fit for purpose. They then put me in contact with a third party repair company. The repair company decided that there was no point in coming to my house and they contacted Samsung, who fed them the latest tissue of lies. The repair company told me what Samsung said, which I'd heard a hundred times before ("we're working on a fix which is imminent", "reset the smart hub", "install apps to USB").   I told the repair company that Samsung clearly had no solution and never would. The repair company and JL then gave Samsung a three week deadline to come up with a solution. When they failed they did then issue a returns number to JL and the TV was collected.   A convoluted, tedious process but it eventually succeeded. For the sake of your own sanity I wouldn't bother going back to Samsung. Your contract is with the retailer and they should do the liaising with Samsung. If you bought the TV on a credit card you could also instigate a claim with them for a refund.   To reiterate in case you get the runaround: there is no solution to this issue. Samsung inexplicably installed only 1GB of storage in this particular range (2018 NU series 7), when they put 3 or 4GB in all the others. The 2019 series 7 versions all have 4GB of storage.   There's no hardware solution: Samsung sent out technicians earlier this year to some users on this thread to swap out the main boards, which is where the storage is located. The technicians all reacted the same way when they saw the TVs, refusing to do the job because the spare board they had was identical to the one in the TV. There's therefore no available board for this range with more storage.   There's no software/firmware solution because you can't magic up space out of thin air. The Tizen operating system and the built-in apps consume all but around 100MB of the 1GB board, leaving virtually nothing. The built-in apps need around 125MB to update, unless you go through the tedious process of resetting the smart hub.   Good luck, and please keep us informed of your progress! Thanks for the reply - that’s incredibly helpful. I think I’ll wait for the error message to recur on the next next update then get straight on to John Lewis with this info. I kept a copy of the transcript of the online chat I had with Samsung which shows they recognised a problem so that should hopefully help.  ... View more

I'm another to add to the list of people affected by this problem. My 43" NU7400 was bought from John Lewis last July and I've been very happy with it - picture quality is great, I've got excellent uniformity and no quibbles with the image but I started getting the insufficient storage error messages in January. I didn't think too much of it though as I don't often open the Apps and it hasn't affected the use of Netflix, iPlayer or Amazon so I didn't do anything about it. In the last couple of weeks however, since the Apple TV update I did start to realise that there was now 0% of storage free and the error message would pop up every time I opened the Apps tab. I contacted Samsung via the live chat, told them about the issue and how I'd read of others with the problem. They took remote control of the TV, went into the service menus and did something which reset the Smart Hub. They then rebooted the TV but the error message still appeared, despite freeing up some storage space. There next step was the old 'plug in a USB stick and install apps there' trick. I plugged in a new USB, the TV recognised it but it would not allow any apps to be installed on it. This puzzled the Samsung operator and they said they'd have to get in touch with the 'Product Change Specialist' (whatever that is) to discuss further. They took my details and said they'd be in touch but that was nearly a week ago and I've heard nothing since. In the meantime, after turning the TV off and back on again the error message has disappeared. I presume this is what has already been noted on this forum as the temporary fix. The caches seem to have been cleared freeing up around 80Mb. I've since deliberately filled this 80Mb with lots of apps so I'm back down at 1% free but the error message is still no longer appearing. It will also now allow me to install apps to a USB stick. Weird. I was about to go back to Samsung and/or John Lewis to start the process of getting it replaced but at the present time the problem does seem to be fixed. I've got AutoUpdate turned on for the apps but there doesn't seem to be any updates big enough to trigger the error. Hmmm. Don't know what to do. As I've said, I do like the TV but I don't want to be stuck with it if the error starts happening again in July which will make it a year old. From everyone else's experience should there be a moment where the TV does try to update things and can't? How long should I leave it before contacting Samsung/John Lewis? ... View more