Thanks smp1, makes sense seeing as I can always fix this by hard rebooting my TV (holding down the power button). How do I get into the Service Menu to disable this and does doing that still void the warranty? ... View more

Hi @caboomgr I actually find that @DoctorAcula 's solution is a bit better - simply turn the TV on as usual then once it's on, hold down the power button.  Keep holding after it's turned off and it will come back on again  -a  'soft reboot' if you like.  I find that if I do this, the status indicators all work as expected without having to mess about trying to perfectly time [info] presses on the remote.   Still a bit rubbish that we have to do this when stndard features like this should just work and a double shame that @Samsung don't even respond here. ... View more

Thanks for the suggestion although I've just tried it and it doens't help on my Q7FN.  SmartHub is auto loading but the indicator still doesn't work.  The only solution that works for me is still holding down the power button on the TV remote to make it reboot. ... View more

I've only just seen your reply DoctorAcula, thanks.  I tested and found the same thing, a soft reboot actually cures the problem, it just has to be done every time you use the TV.   I updated to 1270 today and the problem remains the same. ... View more

Well, this is still a problem.  I've just updated to the latest firmware and while there's a new behaviour to note, it doesn't fix the issue.   So, after updating to 1270 I tested the resolution indicator and lo-and-behold it was updating correctly without me having to bring up the info panel during changes.  I already knew to taper my excitement from previous experience though so I switched everything off, waited a minute and switched everything back on.  No prizes for guessing what happens next.  That's right, it's back to behaving the same old way again.   I've tried everything I can think of to replicate the state the TV ends up after a firmware update.  I tried running all manner of apps, input switching, unplugging the ConnectBox from the mains and reconnecting.  Nothing I do now will get the indicator working again though.   In summary, there are only 2 scenarios where this problem goes away - after Samsung remote support mess around/reset the ConnectBox and directly after a firmware update.  In both cases, the fix only lasts until the TV is power cycled and then it's the same old problem.   Pretty sick of this now, nobody at Samsung gives a toss, or at least none of them know how to escelate this is anyone who can do actually do anything about it.  Pro tip for techincal/firmware departments at TV manuactures - read your user forums once in a while, you might see some actual feedback from people using the rubbish you're shoveling out.    It's almost funny, I have a £1500-£2000 TV here that can't keep track of simple information like current resolution and HDR status! smh, I give up. ... View more

Thanks for confirming  caboomgr, I am going to call Samsung back again when I get chance and I was hoping to be able to tell them that other people's sets behave exactly the same way when I mention this. ... View more

Yeah, your fears are well founded. Only a few hours after finishing on the phone with Samsung, it's back to behaving exactly the same way again. Just as bad, says Game Mode is on/off when it isn't, wrong resolution/refresh. A real shambles.  ... View more

OK, this problem can actually be solved by contacting Samsung Customer Support.  I just did so and the nice lady connected remotely to my TV, messed about in the Service Menu, restarted the TV and now my info panel is updating correctly again.  I called the UK General Support line on 0330 726 7864 and selected option '2' several times iirc.   To help you prepare - be ready to have to disconnect all HDMI devices from the OneConnect box, this needs to be done in to order to reset it properly.  I could see what the Samsung rep was doing in the service menu and it involved toggling an option to do with EDID off and on a few times.  I'm not sure if she was doing this for each HDMI port or just repeating the step a few times.   I did ask not to reset the TV fully as I didn't want to have to set everything back up from scratch, she assured me this wouldn't happen and she was mostly right.  After I'd got off the phone, I could see some settings had been reset, e.g. Motion Plus, Game Mode Motion Plus and a couple of other minor ones.  For the most part though, everything was still configured as before. ... View more

@caboomgr wrote: Hello @neodraig,   Based on the picture you posted, ...blah blah blah caboomgr:  "the info panel displays wrong information all the time"   also caboomgr: "I notice your info panel is not showing [UHD Color], here's how to enable it.."   I can't even. ... View more

The more I use this TV, the more apparent this problem becomes.  The info is literally useless in in it's current form, the only piece of information if accurately reports is the HDMI input you are on, everything else is incorrect.  When I press 'info', the dumb thing doens't even know if it's in Game Mode or not, the info panel will say 'Game Mode' yet the Settings menu shows it's off and Picture Mode is 'Dynamic' - which as everyone who owns one of these TVs will know, makes being in Game Mode IMPOSSIBLE.   Seriously Samsung, sort this out, it's a bog-standard feature on all modern TVs and you're showing yourselves up by not managing to get it right. ... View more

Same problem here with a Q7. This is really annoying as when using a PC, its important to be able to check that the TV has definitely switched to the right display mode. So often, games or media players fail to do this and being able to see at a glance if it has or not is very useful.   I can't even get the info panel to update by turning the TV on/off. It's very disheartening to hear this bug existed in the previous year's models as well, please fix this Samsung! ... View more