New details. I contacted Samsung live chat and the transcript is below. The long and short - no fix. Kevin: Thank you for contacting Samsung Canada support. How may I assist you today? DF: Hi, I'm looking for assistance with a galaxy a8. It's having connectivity problems over Bluetooth, specifically with Fitbit devices, since an update a few weeks ago DF: It connected fine before the update Kevin: Let me check that for you. Kevin: Provide me the IMEI number of device. You can find it in Settings>>About phone>>Status and you'll find the IMEI number in that. DF: XXXXXXXXXXXXXXXXXXX Kevin: Thank you. Kevin: Is there any physical or liquid damage on device? DF: No. DF: I have tried the following to try and fix it: DF: - restart the device DF: - turn Bluetooth on and off again Kevin: Are you able to connect the mobile to other devices? DF: - try to connect in safe mode DF: - reset device settings to defaults DF: - and I have successfully connected another phone to the Fitbit, demonstrating that it is not the Fitbit that is the problem DF: None of those attempted fixes were successful Kevin: Did you try clearing cache, data and reset network settings? DF: In fact, before I reset the device settings, I could pair to the device but the sync didn't work properly. After the reset, it won't even pair. DF: I have cleared the cache for Bluetooth settings, but not data or reset network settings Kevin: Please perform the below steps Kevin: Tap on Settings>>General Management>>Reset>>Reset network settings. DF: Done. Trying to connect again Kevin: Tap on Settings>>apps>>three dots on upper right side>>show system apps>>Bluetooth>>Storage>>Clear data DF: Done, trying to connect again DF: "Couldn't pair. Check settings for this device and try again" Kevin: In this case the next best option we recommend you to visit the nearest Samsung service center to get the device physically examined by our technicians and ensure a fix for it. Kevin: Help me with the postal code. I'll provide you the nearest Samsung service center details. DF: XXXXXX Kevin: Thank you. Kevin: Here are the authorized service center details Kevin: uBreakiFix Bedford DARTMOUTH, Address 30 Logiealmond Close, B3B 0C8 Operating Hours MONDAY: 10AM-7PM TUESDAY: 10AM-7PM WEDNESDAY: 10AM-7PM THURSDAY: 10AM-7PM FRIDAY: 10AM-7PM SATURDAY: 10AM-7PM SUNDAY: 12PM-5PM Phone Number(902) 832-7650 DF: And this is free, right? Kevin: Yes, it is for free only if there is no physical or liquid damage on device. DF: Because as far as I'm concerned, this phone that is about a month old has been rendered less functional by that update, and Samsung must make good on this. Kevin: I understand your concern. Kevin: Our authorized Samsung Service Center should ensure the fix and you should be able to use the phone without any interruption going forward. DF: And if they cannot? Because I suspect this is a software issue with the phone, and not something that can be easily fixed through settings,.. Kevin: Once you visit the service center they'll provide you the available options to ensure a fix for it. DF: Ok. Thank you
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Thanks for the post, michguzrat. I tried this but it seems to have made it worse... Before it wouldn't sync properly with the Fitbit, but now it won't even pair. Ugh. Samsung, sort this out!
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