I had similar issue with my 2012 A5 and Samsung S6 Edge. I was coming off a windows phone which worked right the first time. When we went to the dealer to ask why the new phone wouldn't work we got some kind of "excuses". But I'm persistent so kept pushing. They finally got a guy who knew more about the technology integration to sit with my husband and walk through the issue. He said it was definitely not right. Thank goodness for extended warranty, they did a new software load and $2800 later it worked fine... I am finding that the dealer staff are not very tech savvy and many don't really know how their cars work with the phones. And I sick of hearing "you need to get an iPhone" which I will never do.
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