Hiya    sooru only just been able able to recover-access the forum   i had constant issues with the motion sensor function , I returned the tv ( frame tv) & swapped for the Q9 2018 -too of the range , this one also had a sensor issue !   repair man came commissioned by Samsung and confirmed error/fault  it seemed Samsung didn’t feel confident to repair so I asked for a replacement ( semi-thinking replacement would be same) they replaced it with a 2019 Q9 which I was quite happy about    the 2019 model has these features removed & I think because the sensors had design errors   maybe they work in optimum perfect conditions , best keep those features switched off or maybe one can I  integrate  With a smart things hub & external sensor ?   anyway they are brill tv’s & that’s the only glitch I could find   ps I’ve also learnt that pretty much factory settings are the best fir picture once one gets use to it   good luck   ... View more

Update :   I returned mine as obvious fault    ... View more

  ( I use Q9 tv )   Go into the Chanel list that runs down the right hand side , to the far right there’s additional options , look in each one especially the one that indicates which channel list your currently viewing I can switch between “Freesat” & “satellite“ Good luck ... View more

This sounds like a pretty urgent issue It can happen even with no subtitles All this auto adjustments obviously doesn’t work well I can’t see how it can ... View more

Thanks again Carl Shame as I must keep it hard wired I might try one of those harmony signal senders for complete control Big thanks ... View more

Hiya Carl thanks for reply  yes tv by cable -WiFi wasn’t good for the 4K content so I need to keep it connected by cable    you connect tv via WiFi & get Alexa functionality  2018 model ? ... View more

( copied my post from other thread )     Q9 55” 2018 model    Local dimming on low -this stops dark appearing Some eco mode on -this stops eyes burning out due to bright whites Best settings I’ve found yet & can now see detail in darker areas without annoying dark shadows appearing   EDIT   realised using settings that dim screen to much causes  a  whole host of problems start mainly local dimming related even with dimming set to LOW turn off all eco options except ambiant light detection to around minimum 30 just to account for low light rooms    scteen still will seem to bright if like me your use to non Qled , I’m getting a brill picture now without annoyance ,  still getting use to sometimes bright whites but I guess this is a part of the realism ... View more

Local dimming on low -this stops dark appearing Some eco mode on -this stops eyes burning out due to bright whites Best settings I’ve found yet & can now see detail in darker areas without annoying dark shadows appearing   EDIT   realised using settings that dim the screen to much cause  a  whole host of problems start mainly local dimming related even with dimming set to LOW turn off all eco options except ambiant light detection to around minimum 30 just to account for low light rooms    scteen still will seem to bright if like me your use to non Qled , I’m getting a brill picture now without annoyance ,  still getting use to sometimes bright whites but I guess this is a part of the realism ... View more

Recently bought  the Q9 (2018) brill tv , was getting almostblack screen in dark scenes but realised I had eco modes on & has turned backlight down a bit   in movie mode with certain settings it’s now fine , I must get use to a brighter screen   these panels display very nice blacks & are also powerful to manage bright lights etc so they need to run at a good range/brightness level no problem with subs then either      the only thing that’s really bugging me is ambiant mode turning off tv after 50 seconds when the room is not dark With ambiant mode auto brightness on with auto brightness off it’s to bright even at min setting .....is this a software thing ?     ... View more

If Samsung could simply stop the tv auto turning off in lower light that would fix it  ... View more

I’ve put in movie mode & turned off most of the eco options then dimmed backlight in settings much better now    had to fiddle for a while but worth it  frustrating but overall brill picture    its a screen with a wide wide range between dark & bright if one pulls back the brightness to much the dark detail starts to vanish ( worse case being black screen in dark scenes )   im suspecting the Netflix app is not helping its a little off -a tad dark    its energy efficiant best get use to brightness when scene calls for it then they’ll be a nice balance    still getting use to it myself  ... View more

55” Q9 same thing here )-: ... View more

Does anyone know if this is being addressed  got mine today and thankfully in a 28 day return period   ... View more

Same problem here  only had it a few days  thinking of returning it to the store   Samsung frame art tv 49”   ”sleep after” 15mins is set  leaving room for 20 mins each time to test    did work twice but not since  ... View more