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Technophobe · ‎17-07-2019

Just got back from hols with a whole bunch of 360 images that I wanted to open in the Samsung Gear 360 app, but it fails to open any of them. Gear 360 is running under macOS Mojave v10.14.5 and worked just fine prior to the OS upgrade. Any plans to update the application please Samsung?

Technophobe · ‎13-06-2019

If you plug the same lead from the wall into a spare TV, do you get a signal okay? If so, power off the Samsung for a minute and reconnect. If the same problem manifests itself, call your TV supplier.

Technophobe · ‎05-06-2019

Had the lost signal on my QE65Q9FN again yesterday. What a PITA Come on Samsung, you must read this forum. Get your finger out and either give us a code patch to fix the problem once and for all or own up to an irreparable design flaw in the product.

Technophobe · ‎12-05-2019

I haven't seen the problem again since, hence the reason I haven't engaged Samsung Support (I doubt if the set retains an event log); however, my set did switch itself off on one occasion last week for no apparent reason. I was hoping ACracknell was going to update us once he (she) had received a response from Samsung on this problem. Failing that, I'll contact Samsung if it re-occurs on my set and update peeps here with the outcome.

Technophobe · ‎28-04-2019

I bought a Q9F 65 a couple of weeks ago and got this problem for the first time this afternoon. Sure, pulling the power for a few minutes overcomes the issue (thanks guys for flagging this fix), but it's not something I'd expect on a TV costing more than two grand. There are currently no outstanding code updates; however, I want a permanent fix ASAP please.

GEAR 360 application no longer opens new files under Apple macOS Mojave 10.14.5

Re: weak or no signal on my TV. Aerial and cable fine. What do I do?

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Re: Sometimes no signal at switching on on QLED

Re: Sometimes no signal at switching on on QLED