Hi James, Thanks for coming back to me. So I carried out the update and tested along with setting Game mode to ON rather than Auto as suggested by another member. Instead of getting the Game Mode Off / Game Mode On (black screen during this) I get a black screen with a spinning circle for a few seconds. I guess the next thing to try is resetting the TV. I tried to reach out to customer support before I made my original post and the guy tried to talk me through factory resetting the PS4 Pro which I just didn't want to do. From the amount of similar posts I've read it seems to be a fault with the TV from my point of view. Maybe I'll just have to go through with Samsung support and carry out what they say just to get some progression.
... View more
Good afternoon, I purchased a UE55NU8000 in november and have had an intermittant issue with my PS4 pro when playing games. Half way through a game randomly (happens on all games) the screen will go black and say Game Mode Off, then a second later Game Mode On and then I can continue playing the game. I have changed the HDMI cables, went to the length of purchasing an expensive high quality one which did not help. The settings of the PS4 Pro have been changed in the resolution to each option available, tested and the error will still happen. Reading various forums I can see this has been an issue on various models and hoped a Samsung update might come and fix this. The issue is still on going. Hopefully someone can reach out and assist with this issue.
... View more