@Tony47 wrote: @JamieKS wrote: Mine had the issue but I’ve not had the problem for months now, apps are updating. Not sure why it’s gone away but I’ve had to stop pushing Curry’s as there is no issue to show them other than it shows very little free space. That's interesting. Do you still get the storage warning message but the apps update anyway, or is there no message? How many additional apps do you have? No, no warning message, apps are updating so it’s as if there is no issue any more. I have 6% free space maybe 5 or 6 extra apps installed. ... View more

@Tony47 wrote: @mazzinia wrote: Question to the group. I should wait for the TV to actually develop the issue, before starting the gig with the retailer, right?   Yes, but you shouldn't have long to wait. It usually manifests itself around a month after purchase, although some got the warning message straight out of the box. Mine had the issue but I’ve not had the problem for months now, apps are updating. Not sure why it’s gone away but I’ve had to stop pushing Curry’s as there is no issue to show them other than it shows very little free space. ... View more

PayPal are totally useless, I had an issue with a purchase (not Samsung TV) and they rejected the claim. When asked for an explanation they gave some generic replies and refused to expand further.   I refuse to use PayPal unless it’s the only option and for something cheap now. ... View more

Has anyone had the storage message in the app store recently? I've only got a few MB of space left but haven't have the space warning when it tries to update. I checked my apps and they have been updated recently. I wonder if Samsung has found a way to update the apps without needing so much storage space. It's not really a fix of the issue as such but they have essentially made it go away in the short term for many people I suspect. Which is probably a bad thing as TVs will be much older by the time people have issues and will be much harder to get them replaced. ... View more

I can't use section 75 unfortunatly. I payed using Paypay (who are as useless as Currys) as their website was not accepting my card at the time. Also I bought the TV through my business which section 75 doesn't apply to so doublly screwed. ... View more

Currys actually told me on the phone they would only look into acting if I had a claim reference number from the court. I spent a long time on the phone with them several weeks back but got nowhere. They refused to admit there is a hardware fault and insist its a software problem that is not covered under a return. I will never buy anything from Currys/PC World again. ... View more

Looks like I'm not the only one dealing with Currys, I'm not particularly hopeful of getting a replacement. Right now my TV is not showing any update errors at all so it could easily be argued there is (currently) no problem with it as it's operating as it should. I'm waiting for the error to reappear before giving it another crack with them. ... View more

I've only got 5% free space with only a couple of apps installed now. However I've not had the "unable to update" message when opening the app store for a long time now which is odd. I don't really feel like I can keep on with Currys when the TV isn't displaying any issues.   I have however been having a lot of trouble with the Red Bull TV app, whenever I try to play a video it shows a spinner and after a while it shows a message saying it was unable to play the video. Only after 30-40 odd retries will it sometimes play the video. My laptop in the same locaiton as the TV has no problem playing the same video on the redbull TV website. I don't know if this is a problem with the redbull tv app itself or if it's something to do with the lack of storeage available.   This got me wondering about problems with streaming services and if the lack of available storeage will affect the apps ability to buffer content. With little to no buffer space available it might become problematic or impossible to stream video content. ... View more

@Intruder461 wrote: I would hardly have thought that the LG B8 OLED was entry level it’s a very good TV. I know there is the risk of burn in with any OLED but it would not put me off simply because I am not a Gamer and no matter what TV I have, I never ever will leave a still picture displaying on the screen. I would not even pause a Blu Ray whilst I make a cup of tea lol. The LG OLEDs have a screen saver that turns on within a couple of minutes of most of the screen showing a static image. So even if you have the TV guide open with the small section at the top showing the live tv the screen saver will kick in as not enough of the screen is changing. I don't think burn in is really an issue unless you leave the same elements on the screen for many many hours which isn't a normal home usage situation. You'd have to leave a news channel on with the same graphics at the bottom all day or something like that. ... View more

Question: when I spoke to Samsung they did a remote reset of the TV, the update error message has not appeared again since this as the apps are now up to date. Is the only way for the error message reappear to wait for one of the built in apps to be updated or is there any other ways to get the error message to come back?   I'm still presuing my refund with currys but I'm not going to be able to show anyone the problem until the message is showing agian. ... View more

@Tony47 wrote: I've been thinking about the LG OLED ranges - would you say that the C8 is a lot better than the B8 range? I have an LG OLED and its a superb TV, picture is the best I've seen. I don't know if it's still the case this year but when I bought mine all of the LG OLED TVs use the same panel so the piture on all of them is the same, the difference between the models is the housing, speakers and other features. So unless you particularly like the stying of one of the higher up models in the range you might as well go for the base model. ... View more

So the saga continues with Currys, I've been emailing their customer services (who are based in south africa) who responded with:   We are sorry to learn that your SAMSUNG - UE50NU7470 50" Smart 4K Ultra HD HDR LED TV is not working as expected. I can only imagine your frustration in this matter. If the fault with your product occurs within its guarantee period we will offer you a prompt repair service. In all cases we reserve the right to inspect the product and verify the fault. Kindly speak to a member of our Repairs on team as they are in the best position to assist with your query. You can reach our Repair team on 0344 561 1234, kindly select option 1 followed by option 2. Our lines are open 8am to 8pm Monday to Friday, 9am to 6pm on Saturday and 10am to 5pm on Sunday. I though maybe I'm getting somewhere, they want to inspect the TV and then they will issue a refund. No such luck, after speaking with tech support they said as it's a software fault they can't do anything with it as they only deal with hardware faults. When I asked who I need to speak to that has the authority to issue a refund they said to speak to customer services and that I should speak to them on the phone as the call centre staff are based in the UK. I spoke to a woman who then stated that software issues are not covered under the consumer rights act, this is only hardware faults. She then started saying that I would need a claims reference number before they will issue a refund. She kept trying to pass my back to technical support.   I get the impression this is their default stance as it sounded like this was something she says a lot. I have escalated the issue to a manager but have been told they will give me the same response as she has.   Both technical support and customer serivces have tried to claim the TV is fully functional and there is no problem with it, asking if the TV turns on and I can watch TV on it and if the apps launch.   One thing I've learnt today is never buy a Samsung product or anything from Currys.   My TV is less than 6 months old, what are the next steps? ... View more

Intruder461: Yes my mount is a bar on the wall less than 10mm thick that the parts on the TV hook over. I think it is called a slim mount, the back of the TV is probably only 20-30mm form the wall ... View more

I've just been talking to samsung and got this response:   I see. Just so you are aware, this has been reported by several users of the same model and this has been already escalate to our Samsung Headquarters which they are now trying to fix it permanently. Just kindly take not of your reference number XXXX-AV and make sure to update your TV from time to time, because most likely they will release an update for the TV which should rectified this issue. I already capture what's on your screen and will send it now immediately to our Headquarters. We are asking for your patience to work on this.   I responded asking for an uplift number (Currys said they need this so thought I'd try) and they responded with:   Thank you so much for staying online, Jamie and I am so sorry to keep you wait. Sad to say, we can not provide you an uplift number as the TV has reached the replacement policy which is 28-day for replacement. You can try to contact the retailer if they can still give you a replacement.   So I'll be going back to Currys... ... View more

I Have the NU7470 50" and while the ports are sideways mounted there is no way to access them while the TV is on the wall. ... View more

For the people who have their TVs wall mounted plugging in a USB requires removing the TV from the wall, at least on my TV this is the case.   You can't be expected to take your TV down from the wall in order for it to be updated. There are many people that woulnd't even be able to do this. ... View more

I'm on version 1202, no updates available, still experiencing the problem. ... View more

I have an  NU7470 too bought though Currys. I've contacted samsung support and got similar sotries to everyone else. Contacted Currys for a replacement and they told me to call Currys support who don't provide support for Samsung TVs and give out the samsung support number!   Mine is less than 6 months old so I'm going to push of a refund/replacement. ... View more