@Misssencho wrote: Dx didn't approach my door (checked CCTV) but claimed to have attempted delivery and left a card. Neither one of those things happened.  I was also validated on 23rd and my tracker still says validated. Same. On my third 'scheduled delivery' today, luckily I finished work last week. The DX customer service were fantastic I have to say, she went as far as suggesting I visit the DX depot between 5am and 9am since I haven't been in to collect the parcel. 5* for service there and a 5* for the bulls##t.  ... View more

Handy to know, thanks for the heads up - I was gonna go out at 6 ... View more

Had the same on Tuesday, wouldnt allow me to reschedule for the next day - requires a signiture so Ive got yet another day indoors waiting for this alledged delivery. Complete joke. They have an hour and 20 minutes left of there window today and I have a slight feeling I wont get a delivery today... I dunno why    Called customer service - automated. How is anyone gonna look at their performance as a company and think, you know what they seem like the type of buisiness to carry out our customer distribution.      ... View more

I was due a delivery yesterday, being told it needs s signature I waited in, nothing. 7pm got an email to say they couldn't complete the delivery and have rescheduled for tomorrow.  ... View more

@Fudgy31 wrote: @MIKEY280 send an email to Urgent@thedx.co.uk and push them,  they will tell you when they will be delivered.  My respose was:   Good afternoon,   Thank you for your email.   We are able to confirm that a delivery has been arranged for Wednesday  10th April   This delivery will take place anytime between 8:00 and 18:00 hours.    Kind Regards   ************** Contact Centre Advisor 0333 241 0333 www.dxdelivery.com DX Address: DX 500000, Northampton 30 Postal Address: PO Box 390, Northampton, NN3 6YG   I haven't had a tracking number yet to reference it, is our claim number reference ? ... View more

I've seen mine has changed from Validated to Processed, on day 49 from claim being validated, anyone been sat on Processed for more than a week ?   I fly to Canada perminantly in 11 days they better send them out soon.      ... View more

@Ezaan wrote: Just wondering if anyone was validated on 20th of March or after that and already got their buds.. Because I was validated on 20th of March and the status is still validated. Same question, I was validated in the same day ... View more

@Colin19 wrote: @MIKEY280 wrote: As a customer it means nothing to me if a third party is managing this or not. My purchase is with Samsung and they have a responsibility to deliver. And they will deliver, maybe not in the time frame they originally had hoped for.  Which is poor and fails to meet customer expectations. My point exactly.    On the plus side I've found the S10 floorless from my old handset. Would have been a real kick if there were some snags / features that I wasn't a fan of.  ... View more

As a customer it means nothing to me if a third party is managing this or not. My purchase is with Samsung and they have a responsibility to deliver. ... View more

Well It certainly influenced my decision to pre order the device as oppose to hold out and wait for reviews, as am sure it did others, £129 Buds Included when you pre order makes the pre-order route much more appealing.    Its irrelevant to me which stock they come from as a customer my expectations are the same.     Its absolute flop with s**t customer service and lack if Information, and it looks like they wont be hitting my deadline before I leave the country based on what customers have had to say here and an other forums. ... View more

The retailers seem to all have plenty of stock... ... View more

It's not a free gift. It's used to drive sales. ... View more

I literally move to Canada in 22 days 🤣 🤣 probably wont see them. Poor  ... View more

Validated on the 14th nothing as yet. I'm off travelling very soon and they have to hit the deadline or I want get my hands on them at all.   I'm finding the process ridiculous. They are not 'free' they are used to entise a purchase and I cannot get my head around how it can take up to 30 days to dispatch some headphones when these preorders were made way before S10s were released. I emailed to enquire If I will receive them before my travel date and was sent back a template email with no information.   Quite frustrating as I sold my wireless earphones a week after I recieved the phone on the assumption we lived in 2019 and they would arrive in a reasonable time. ... View more