After referring JL to your case I have just received the following response back. Although I am impressed with receiving a response on a Sunday I am a little dissapointed with its contents. It is clear that JL are dealing with everyone on a case by case basis, either that or they don't have the ability to check other cases to see if there is any connection.
It looks like I have no other option but to contact Samsung directly. All very frustrating and in my opinion unnecessary .
It will be interesting to see whether to person I speak will have any knowledge of this issue.
Thank you for your response with regards to your Samsung television. I am sorry to learn of the ongoing issue with storage space for applications and can appreciate the inconvenience in which this may be causing you. Please be assured that I am keen to advise you further.
Any common software issues are usually resolved through firmware updates provided by the manufacturer, swiftly. As we do not have any control on such updates, we are unable to provide you with a resolution to this issue.
With this information in mind, we would recommend contacting Samsung in order for them to assist you further. Samsung can be contacted on 03307267864 between 9am and 6pm from Monday to Sunday.
Regrettably, I am unable to discuss another customer's case with yourself due to security reasons; however, I would like to assure you that we strive to assist our customers in every way possible. As this issue is not something within our control, and not something in which our guarantee covers, we are advising of the best next steps to reach an appropriate resolution.
I hope that you find this information helpful and that Samsung are able to assist you further.
Edward ***** John Lewis Technical Support 0330 123 0106
... View more
Hello , I am also late to the party , I have a Samsung UE55NU7400 purchased from JL in January that has the same issue. Contacted JL through their website this morning and have just received the following response , I suspect that I am being fobbed off by being told to contact Samsung . Would you be willing to share your case number with me so that I can go back to JL to try and push them for a refund as I do not really want the hassle of having to contact Samsung directly. Your help would be very much appreciated . __________________________________________________________________________________________ Your John Lewis Enquiry - Samsung UE55NU7400 TV. Thank you for your email regarding your Samsung television. I am sorry to learn of the issue with the apps and storage on your set. I appreciate this must be frustrating for you. Please be assured that I am keen to advise on this matter. I note your request for a refund but have to advise that I am unable to comply with this. Your television is covered by a 5 years parts and labour guarantee which covers you for mechanical breakdowns, as such apps are not covered by this warranty. However they are supported by the manufacturer. The first year of your guarantee is offered and facilitated by Samsung themselves. Under the circumstances I therefore recommend you call Samsung directly on 0330 SAMSUNG (726 7864) One of their product specialists will be happy to discuss this with you further. Please have the serial number form the back of the set at hand when you call. I am confident Samsung will look to resolve this for you swiftly. Yours sincerely Michelle ***** John Lewis Technical Support 0330 123 0106 ________________________________________________________________________________________________
... View more