Bought a new 49 inch QE49Q6FN for £900 at the start of November. It broke 5 weeks ago, flashing lines across the screen. Reported the issue February 22nd. 2 weeks ago the repair team came out but they said they brought the wrong part and had to take the TV back with them. I phoned earlier in the week and still no update. Is 5 weeks normal and counting normal for a repair? Into my 6 week on Monday. It’s not really acceptable. It’s the most expensive single item I’ve ever bought for myself. Doubt I’ll be buying Samsung again. Poor product and poor support. Should I raise this up to Customer Complaints?
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