I have the same problem with my Samsung TV. Until recently there was a similar problem between LG TV's and Sky Q-Boxes. In that case LG were blaming Sky and Sky were blaming LG. It turned out to be an LG update that was needed but they can't always be bothered to sort it out straight the way until enough people complain. LG are now OK and Samsung - Sky-Q have a similar problem so I assume it's Samsung who need to sort it out. But UK is only a small part of their market so will probs take them several months to shift their rear end and get something done about it. Until then you will have no option but to keep unplugging your Sky-Q box and plugging it in again.
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