I live in Spain so EE had nothing to do with it. I uploaded my pre-order confirmation from Orange and my factura (final invoice). Both documents fullfil the terms and conditions but now they say I don't even have a claim on the system, it's a joke. ... View more

Hi Everyone   Any advice would be gratefully appreciated as you could not make this up.....   Entered the claim nearly two weeks ago and received the following email (redacted my personal information):   I did not hear anything so I emailed Samsung and they said they had sent a message (which I did not get) saying my pre-order document from Orange did not have a date on it and they were waiting for further information from me.    I went back to the Orange shop and they gave me another one with a date and I replied to Samsung attaching the document.   I received another email from Samsung asking for either the Claim number or the email address in order to attach it to my claim.   As you can see from the original email they sent me there is no Claim number anywhere so I gave them the email address (not sure why they didnt have it as we had sent each other enough emails!).   They replied saying there is no claim on the system for me!!!!  And now they have gone quiet.   I am really at a loss to what to do.  How can I receive the original email if I am not on the system?  How can they ask me further documents if they did not have the original claim to look at?  I tried to see if I could claim again but it says my phone number and IMEI have already been used in this promotion!  Erm, YES by me!.    You really couldn´t make this up!   This has been going on for nearly 2 weeks now and there is only three days left of the deadline.   Is this being done on purpose to "get out" of the promotion???? ... View more

Thanks for that but I don't have a claim ID. I received an email from Samsung saying the below but it did not include a claim ID anywhere.   "D ear Darin, We confirm that your registration in the Galaxy Buds gift promotion has been completed. Now we will validate your data and the documentation you have attached. After verifying that your registration complies with the requirements established in the Legal Bases, you will receive an email with the result. Do not forget to check your "spam" folder. Thank you very much for your cooperation and trust. Sincerely, Samsung"   Any ideas? ... View more

Problem is, my Orange contract start date is over 5 years ago.....I never get my phone from Orange I buy my phones outright and just move the SIM card.   This is the first phone I bought with Orange to be paid for monthly (due to how expenisve it was) on my normal contract so I am not sure my contract will have a new date.    ... View more

I am incredibly angry!   I still have not heard anything about validation of my claim so I emailed Samsung Claims about it.   I got a message back saying they had sent a message saying I need more documents (I never got any message).   I ordered the S10+ 1TB from Orange on 26th February, well before the deadline of 7th March.  Orange ordered the phone but never emailed a confirmation for me but supplied a printed form with the details - one thing it didn´t have on this document, yep you guessed it....a date.   I went back to the shop the following day after reading the terms and conditions of the buds offer and enquired about this document not having a date, Orange said it was fine the document will be enough.  I sent this document and my invoice (which I recieved when I collected the phone) to Samsung and they are saying because the pre-order document has no date on it then I do not qualify.  Really?  I ordered the most expensive version of the phone well before the deadline and because Orange did not put a date on the "pre-reserva" document then they are not allowing me to claim?????  I am going to Orange shop tonight to see what they can do about it but I do find Orange incredibly unhelpful I do not hold out much hope.  I feel very cheated.   Even if Orange won´t do anything, surely the fact that the document I do have says "pre-reserva" shows I ordered it before it was released!    ... View more

I put my claim in seven days ago. No validation email yet. ... View more

Ahhh maybe I am at cross-purposes maybe the email I received was not a validation email, maybe it was just a registration email, it was that I received over seven days ago and nothing else. It just said "We confirm that your registration in the Galaxy Buds gift promotion has been completed. Now we will validate your data and the documentation you have attached. After verifying that your registration complies with the requirements established in the Legal Bases, you will receive an email with the result. Do not forget to check your "spam" folder. Thank you very much for your cooperation and trust. Sincerely, Samsung" ... View more

Thanks, it appears I cannot use the tracker as there is no claim ID on the confirmation email I received from Samsung. ... View more

Thanks, can you tell me where the "claim tracker" is? I can't seem to find that anywhere.... ... View more

Hi I entered the promotion and received an email advising they would check my documents and let me know.  It's now been seven days and I haven't heard anything (I have checked my spam folder folder).  How long should I wait to hear....or is there an email address I can email to ask them to confirm my status?   Thanks! ... View more