@MattAbbott wrote: So, my claim journey so far has been laughable.   I preordered my S20 on the 15th Feb.    Did you order a S20? If so the Buds are not on offer for the regular S20. Only with the S20 plus and the Ultra.   ... View more

@Elletee wrote: Hi   Does anyone know what the icon next to the WiFi is?       Thanks  Looks like Wifi calling is enabled. I might be wrong, but have a look here. ... View more

@bj2004 wrote: Its not letting me claim just says not eligible for this promotion This LINK should sort it for you.   ... View more

I was going to say, try a force reboot. This can usually help with system issues and is what I'd try before resetting. But seeing as it's working again for now, hopefully it'll stay good. " Press and hold the Power and Volume down buttons at the same time for at least seven seconds. Your Galaxy S20 will now restart " ... View more

@Adem0 wrote: I'm kinda disappointed with the fact that I've heard reviewers and everyone from USA get's 12 GB of RAM and Snapdragon 865 (on S20, S20+, S20 Ultra) ,but EU and others get 8 GB and Exynoss (S20 8GB RAM, S20+ 8,S20 ULTRA 12GB RAM).   I have a s20 Ultra 128GB with 12GB Ram, mine was ordered from Samsung Ireland 🇮🇪 .     ... View more

It wasn't the F bomb you are jumping to conclusion on(like the rest of your original post)... I actually said nice and politely But yeah like other years I've been helping others out. That's all from me on the topic. The phone is great by the way.   Sorry @Ants ... View more

@Venara wrote: That's probably because they had a reply to give you given that you were getting your phone on time as promised. Many others, including Digitalcorporal and myself, are getting screwed around by exactly the phone number / email you provided with dates seemingly picked at random. Sometimes it's March 14, sometimes it's March 25 and then other times it's April 2nd. It's because we're not in the first wave of people who are getting their preorders and they have no answer to give us. They are being extremely unhelpful and unprecise with us. It's great that you got your phone, nice for you, but if you had actually read most of this thread, you would have noticed that we have previously posted that we have contacted SS / Exertis and that we did not get that same help. Maybe pull your finger out and don't assume I've not been in this thread from the start.... Helping others. Understandably you are desperate and upset. But you can ***** off with the bitterness.   I guess like every year, my pre-order came when expected.  I ordered during the live event to insure it would get to me on time. You'll get it eventually,  current global events are  hindering things this year. ... View more

@Digitalcorporal wrote: @bazzz wrote: @Venara wrote: You just gotta love how Samsung support is actively trying to get rid of me by claiming they are not the correct point of contact when they clearly are   https://twitter.com/GoddessVenara/status/1237691108412608515 That Irish SS  Twitter don't usually help with orders from the Irish Store. You'll more than likely get an answer on either of the following ............ Call us: 081 871 7100 Email us: Ireland.SamsungSupport@exertis.com   When you call or email you get referred back to Samsung for any questions or complaints. They state they just ship on behalf of Samsung.   You reach out to Samsung and you get exactly what he posted in the Twitter link.  I wouldn't have posted my response if I didn't think it would help. They were very helpful and precise with information on my s20 ultra pre order. Which I received exactly the time frame they gave me. This was SS/ Exertis Ireland , not the Ireland Twitter account.    ... View more

@Venara wrote: You just gotta love how Samsung support is actively trying to get rid of me by claiming they are not the correct point of contact when they clearly are   https://twitter.com/GoddessVenara/status/1237691108412608515 That Irish SS  Twitter don't usually help with orders from the Irish Store. You'll more than likely get an answer on either of the following ............ Call us: 081 871 7100 Email us: Ireland.SamsungSupport@exertis.com ... View more

Nightline Ireland are now sending out tracking and delivery texts. For anyone waiting ... View more

@bazzz wrote: Just in case some of the Irish store users are worrying they've not received shipping notice yet. Your order if ordered early( I ordered the Ultra on the 11th) has more than likely shipped already. The reason you might have not gotten a dispatch mail yet, is because there are many going out. So it might have not cleared the system yet.   My phone has been dispatched, but I've no notification yet. Exertis informed of this via phone. As expected my shipping status just changed and shipping confirmation email arrived. ... View more

Just in case some of the Irish store users are worrying they've not received shipping notice yet. Your order if ordered early( I ordered the Ultra on the 11th) has more than likely shipped already. The reason you might have not gotten a dispatch mail yet, is because there are many going out. So it might have not cleared the system yet.   My phone has been dispatched, but I've no notification yet. Exertis informed of this via phone. ... View more

@jacksheehy15 wrote: Ireland? You'll just have to wait till later or till tomorrow to find out. Many are in the same boat as you. No point in filling the thread with the same concern over and over. I know it's frustrating, but at least give it a little time. ... View more

I give up. ... View more

@Mrnelson wrote: I'm sorry to tell you that you are absolutely WRONG. I preordered ON TIME...if you missed the deadline than you would simply be "ordering" and not "preordering". My estimated arrival date is April 15th, meanwhile people who have pre ordered after me have sooner dates (my brother specifically). If you paid your light bill and they said you had to wait til next month is that your fault? Samsung makes the pho e. They know how many exist, why take our money knowing your cant deliver on time? Ah here........Who you referring to? Doesn't really matter. I'll have to put a stop to your notion of what pre-ordering means! To pre- order something goes as following: " pre-order :     place an order for (an item) before it is available for purchase     Pre-orders also sellout of initial stock. The availability status of each s20 device has been updating since the pre-orders went live. Example current pre-orders of the s20 Ultra are dated for April. Whatever happened your pre-order or depending on what date you ordered, I really don't know? But any of the early pre-orders  that were made during the live event on the 11th of Feb, will get theirs this week in Europe. ... View more

Yes the UK site handles differently to the Irish site. ... View more

He placed it on the Irish store. All the orders on the Irish have the same "Processing in Progress" currently. But as I already mentioned I spoke to Exertis(SS Store Ireland) during last week and they told me early pre-orders are all in place to ship Monday for a Tuesday delivery. They did say there is a delay with the launch. But the fact I pre-ordered early, mine will be delivered the 10th. ... View more

@Helen14 wrote: Can I just put I am not panicking.   I am just disappointed with the lack of communication from Samsung and the conflicting messages they are constantly providing.   There's too many cooks in this case. There's lots of misinformation on this thread. But there is one line of information that is consistant and true. For the people that actually made contact with the correct division of Samsung's stores(in my case Exertis/Samsung Store Ireland)..... They have confirmed that anyone who pre-ordered early (I ordered during the live event on the 11th) . They will be receiving their devices as originally stated. I understand your concern, but patience is a virtue in this case. There's the same levels of panic(not in your case) every year.   ... View more

To all that are panicing here. It's the same every year for all Brands and Flagship device pre-orders. If you placed your Pre-order in time, when they first go up for pre-order. You'll get your device within the next week. The early UK and Eire orders will ship as stated when originally ordered. So for orders placed in time on the Samsung store they will start dispatching tonight, to meet the official release for initial orders(three days before the bricks and mortar release on Friday the 13th). For pre-orders placed with mobile vendors, it's up to the vendor when they release their pre-orders..... There's nothing can be done, until they are released. I understand people may have booked days off work, but due to the current status with Covid-19.... There may be delays with some things, all uncertain for now. ... View more

@Nially wrote: mine which is been sent by  EXERTIS for samsung and delivered by niteline but no date or delivery tracking code for niteline, I say It will pop up early Monday     Spoke to Exertis/SS(Eire) yesterday regarding my Ultra Pre-order(ordered the 11th). They will be shipping them out Monday, for delivery Tuesday. ... View more