Afternoon AD07, Sorry for the delay in getting back to you. I can but hope that Samsung have now repaired your machine. My thoughts and my outcome: - It does sadden me that it took so long for Samsung to step up to the mark and understand that this was a fault not fixable with regular recalibration as happened for me on multiple phone calls to them. When finally Samsung conceded and booked a service engineer to visit, it was made very clear to me that if no fault was found I would be presented with a bill for the engineer’s time. Not a nice thought, another worry as this fault was rather random and very intermittent. Lots of Happy news now. The company nominated by Samsung for the engineers visit contacted myself to bring the appointment time forward, good news. Even better news was they were able to reassure me that the part to fix my suspect intermittent fault would be with the engineer, so my wallet breathed a sigh of relief as did I. Even much better news, was it was and it did, fix my fault. Well six weeks later it appears to have fixed my washing machine it has never stopped mid was since the new part was fitted. I was an electronics engineer with experience of Telecommunications. Radio, TV data and Video transmission. IP networks. Power supplies. Servos and control systems. From Valves (really old twit) to Microelectronics, BGA and surface mount multi-layer boards. Surveillance and security systems both industrial and commercial all hands on repairing to individual component level repairs. I am NOT and Washing Machine engineer. But I am very aware of service costs, and no fault found and customer misuse or lack of product knowledge causing problems and wasted engineer’s visits. But come on Samsung this would appear to be a known fault. To sum up. Very problematic start to my complaint but in the end fantastic service.
... View more