Morning Spartacusian. As listed in the post dated 23/10/17 :- When repaired I noticed the part replaced was the control board (the only board fitted). ... View more

Morning Zahir786, sorry to hear about your problem. Assuming it is the same fault as I had. I was fortunate that mine was still in its warranty period and then repaired under warranty. When repaired I noticed the part replaced was the control board (the only board fitted). As to the faulty individual components on this board that are causing the fault I have no idea. All the components on this board looked to be under a Polyurethane Potting Compound, this presents another difficulty to effecting component repairs, hence the board swopping. Sadly I doubt if even Samsung actually repair the faulty boards. Anyway back to your problem, How far out of its warranty is your washer? Realistically it is unreasonable for a warranty to bluntly end the day after its expiry date. From what you have said this is your second Samsung washer, so talk to Samsung or better still write/email them expressing how disappointed and saddened you are that as a loyal customer to be let down again by their brand and that this latest washer seems to be suffering from a latent (now a known fault). If you are struggling and you honestly believe you are being treated unreasonably by a supplier (the people you purchased the washer from) or the manufacturer in this case, Samsung Talk to Citizens advice. ... View more

Morning Bee2. The fault symptoms and your experience with Samsung seem identical to mine (and others) including Samsung’s reaction. I suspect the fault will reappear (but hope not). I am not a lawyer but I suspect the fact that you have reported and highlighted this fault and its symptom’s to them within the warranty period, if this fault persists this fault will be covered within a reasonable period past the warranty expiry date. I would sagest you keep the details of any exchanges you have had with Samsung’s representatives, reference numbers, name’s, date, and time within the warranty period. I would advise you to email or better still write a polite letter with the above details, dates time name references summing up this incident and the re calibration fix. Also perhaps stating your concern about their product and the sustainability of the recalibration fix. Sit back and hope the same fault does not reappear. If it does within a month or two I believe it would be covered under its warranty as it is a latent fault. Remember You have reported this fault within its warranty period. I believe Citizens advice would agree with this course of action but ask them. You are correct as the instructions state different wash materials do have different advised loads. More importantly you have used this washer for two years with no problems and I would sagest have not suddenly change the way you use it. If the fault reappears You are within your writes to expect it to be fixed under its warranty FOC. Keep your money for the moment, persist I would expect and hope for a favourable outcome. Dom. ... View more

Afternoon AD07, Sorry for the delay in getting back to you. I can but hope that Samsung have now repaired your machine. My thoughts and my outcome: - It does sadden me that it took so long for Samsung to step up to the mark and understand that this was a fault not fixable with regular recalibration as happened for me on multiple phone calls to them. When finally Samsung conceded and booked a service engineer to visit, it was made very clear to me that if no fault was found I would be presented with a bill for the engineer’s time. Not a nice thought, another worry as this fault was rather random and very intermittent. Lots of Happy news now. The company nominated by Samsung for the engineers visit contacted myself to bring the appointment time forward, good news. Even better news was they were able to reassure me that the part to fix my suspect intermittent fault would be with the engineer, so my wallet breathed a sigh of relief as did I. Even much better news, was it was and it did, fix my fault. Well six weeks later it appears to have fixed my washing machine it has never stopped mid was since the new part was fitted. I was an electronics engineer with experience of Telecommunications. Radio, TV data and Video transmission. IP networks. Power supplies. Servos and control systems. From Valves (really old twit) to Microelectronics, BGA and surface mount multi-layer boards. Surveillance and security systems both industrial and commercial all hands on repairing to individual component level repairs. I am NOT and Washing Machine engineer. But I am very aware of service costs, and no fault found and customer misuse or lack of product knowledge causing problems and wasted engineer’s visits. But come on Samsung this would appear to be a known fault. To sum up. Very problematic start to my complaint but in the end fantastic service. ... View more