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- About artur777
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23-03-2019
29-10-2020
artur777
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29-10-2020
10:21 AM
For me too, a FACTORY RESET solved the issue, so it's definitely the way to go.
I discovered it was the Bluetooth module which was causing the issue and for some reason it started to malfunction over time thus the watch needed to be reset to the factory settings and that fixed the problem. I tried restarting, removing/disabling apps and watch face apps, but none of that worked for me. It was the BT module that was draining the battery. My smartwatch was constantly losing connection and freezing occasionally and it turned out it was the BT module that was draining the battery while trying to reconnect.
Once you've done the factory reset all should be fine, at least it is for me, and the watch works like brand new. I easily get up to 4 full days on a single charge and sometimes even more. I do NOT recommend disabling automatic updates though as you should keep your apps updated for security and compatibility reasons. It's unlikely there's any particular app like Samsung Health or Spotify, or watch face that can drain your battery excessively unless you know for sure one of them is the culprit and you should be able to see that in the Samsung Wear app on your phone. Still, you should try not to overload your watch by installing too many 3rd party apps and definitely not all of them at once. Try installing one app at a time if you really need it and monitor your battery usage in the Samsung Wear app on your phone for some time.
There's also an excellent 3rd party app that monitors the watch battery and it's called BATTERY GRAPH. The app runs in the background (with minimal battery consumption) and takes records of your watch battery level every 10 minutes. You can see your battery usage in a very useful graph up to 72 hours back. Ideally, the graph should look like a smooth line slowly going down without any sudden drops unless there's something that drains your battery excessively. I found this app extremely useful and I recommend installing it if you have any battery draining issues. Note, the Battery Graph app will not tell you which apps or watch faces drain your battery, you'll still need to check the Samsung Wear app to find out, but at least it can help you to pinpoint the issue.
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12-09-2020
10:57 AM
In that case, obviously, your unit is faulty and it qualifies for a replacement or repair. You should bring it back to the retailer. In my comment above, I was referring to the users whose watches worked properly before the issue appeared.
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11-09-2020
12:27 PM
Fast battery drain can happen occasionally, especially after a major software update if something went wrong during the process or if you install an app or a watch face that consumes a lot of battery. You should restart your watch or even reset it to the factory settings and this would usually solve the issue. Be careful what apps and watch faces you install as some of them are very power-hungry or may have bugs or poor power management. You can check the battery usage on the Wear app on your phone to find out which apps, watch faces or services consume your battery most. Panicking, getting angry and frustrated doesn't help. Try to find out what may have caused the issue and try to fix it before you consider returning your watch. If it worked properly before the issue happened there is no reason for it not to be able to work properly again unless there was a critical error during the update, or the hardware got damaged (unlikely). It's just a tech device after all and not a hammer or a screwdriver.
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12-12-2019
09:36 PM
Hi Lisa09! 4G/LTE connection can drain your battery fast, and that's not something unusual, especially if you have poor reception. I use 4G/LTE on my watch very rarely and only if I have to, I mean only if I can't carry my phone with me for some reason. With good 4G/LTE reception, I can get some 10-12 hours of battery life on a single charge, so you should be able to go through the day, but don't expect too much. If your watch works properly, I mean there's no battery draining issue due to some sort of bug or a faulty app, you should see approximately 10% of battery drain per hour, sometimes more sometimes less depending on the reception and how often your watch wants to connect e.g. to get some data or to feed some apps. I can only suggest you don't stay connected to 4G/LTE all the time and you only enable it when you really need it. As I mentioned, you should be able to get through the day anyway, but maybe it's not necessary. Good luck!
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19-07-2019
09:35 PM
1 Like
This is not supposed to happen. Something must have gone wrong during the update on your device. I suggest you restore your watch to the factory settings and set it up again. You may need to update the software again if your watch prompts you to do so. Sometimes there's a glitch or a bug in the update and the software is not updated properly. Also, some of the apps may get "stuck" and they drain the battery dramatically. After you have restored the watch to the factory settings and set the watch up with your phone again go to the Galaxy Wear app (on your phone) and in the Battery section check which apps use your battery most. You may find out there's one particular app that drains your battery. Try to force stop it and hopefully it solves the issue. I get 4 and sometimes up to 5 days on a single charge, so you should get more or less the same. Of course, it depends on how much you use your watch. Good luck!
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04-07-2019
11:18 PM
1 Like
Try resetting your smartwatch to factory settings first, then update the software to the last version of One UI. It worked fine for me and I didn't have any battery draining issues since. I get up to 5 days on a single charge when connected via BT and up to 20 hours on LTE/3G only. If resetting your watch and updating to the last version of One UI doesn't work for you your device may be faulty. Send it back to Samsung and ask for a new device. Hope it helps.
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29-05-2019
11:45 PM
The last update to One UI a week ago seemed to have solved the connectivity issue on my device (Galaxy Watch 4G 42mm). It now works as it should i.e. the watch switches and connects automatically to 4G or BT depending on what's available. Try updating to One UI and see if it works for you.
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29-05-2019
11:44 PM
The last update to One UI a week ago seemed to have solved the connectivity issue on my device (Galaxy Watch 4G 42mm). It now works as it should i.e. the watch switches and connects automatically to 4G or BT depending on what's available. Try updating to One UI and see if it works for you too.
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29-05-2019
11:36 PM
The last update to One UI a week ago seemed to have solved the battery drain issue on my device (Galaxy Watch 4G 42mm). The battery life is still not so great when on 4G network only as it'll last some 12 hours, but at least the rapid drain issue seems to be solved now. Otherwise, I get up to 4 days of battery life on a single charge when connected via BT. Try updating to One UI and see if it works for you.
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03-04-2019
09:14 PM
3 Likes
I'm experiencing a MASSIVE battery drain when the Galaxy Watch is connected via 4G. The battery can go down by 50% in just a couple of hours! The smartwatch also heats up and freezes. I think there's a serious issue with the last software update. When I'm connected via BT only with the 4G deactivated the battery can last up to 4 days, so no issues. However, 4G connectivity is simply a DISASTER. Something's definitely wrong.
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03-04-2019
09:06 PM
I'm experiencing a MASSIVE battery drain when the Galaxy Watch 46mm 4G is connected to the 4G network. I think it's related to the last major software update issue a few weeks ago (I also reported connectivity issues) as it didn't happen before the update.
When the Galaxy Watch 46mm is connected via 4G (I use Orange) and not via BT the battery can go down for as much as 50% in as little as 2 hours which is RIDICULOUS!
The smartwatch also tends to heat up and to freeze which requires a rebooting.
Due to the issue above and also the connectivity issues I reported previously I'm seriously considering deactivating 4G or even changing the 4G model for the BT only.
Anyone experiencing the same issue?
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26-03-2019
12:14 PM
This is definitely a software issue because before the last update everything worked just fine for me. I wish someone from Samsung read my comments and gave this issue a little bit more of importance. So far the only "solution" they gave me was to reset the smartwatch to factory settings which didn't work at all.
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I have a very annoying issue with my Galaxy Watch 46mm 4G after the last smartwatch software update a few weeks ago. The smartwatch just won't reconnect to my phone via BT once it's switched to 4G. I have an eSIM loaded to my smartwatch for standalone with Orange and it all worked fine till the last major smartwatch software update a few weeks ago. When I'm away from my phone the smartwatch switches to 4G but then when I have my phone back with me the Galaxy Watch just won't reconnect via BT and it'll stay on Standalone mode forever. The only way to reconnect it back to the phone is to disable 4G and then to manually reconnect it to the phone via BT. There's even more. You have to toggle the BT switch on and off both on the smartwatch and the phone several times for the devices to reconnect which sometimes takes ages and it's extremely frustrating. You can enable the 4G back once the smartwatch is reconnected to the phone via BT but once it gets disconnected again you'll have to go through the nightmare of the manual reconnecting process again. I also noticed the smartwatch doesn't get remotely connected to my phone while I'm on 4G which is needed to receive notification from your phone. It will just stay on Standalone mode with 4G. There's something terribly wrong with the latest software update and I don't know how to solve this. I contacted Samsung Customer Service and the only suggestion they were able to give me was to reset the Galaxy Watch to factory settings which I did twice, but it only worked properly till the moment the smartwatch switched to 4G but then I could not reconnect via BT while 4G was still active. Is anyone having a similar issue? I'm seriously considering disabling 4G for good as there's just no use for it. UPDATE: I noticed a strange behaviour related to the issue I described above. When I was out wearing my Galaxy Watch and without my phone with me, I activated 4G just to test if I could connect to my phone remotely. The watch didn't connect to the phone straight away and it was still in Standalone mode. Then I made a call from my watch through 4G and suddenly the watch got remotely connected to my phone. I could receive all the notifications from my phone via 4G. Then I deactivated 4G again because I knew I would not get it connected back via BT when I have my phone with me. This was a bit tricky because it's not easy to disable 4G on Galaxy Watch 4G. There's some strange "processing" going on on the watch for a while and then you get prompted to "Connect to the same network as your phone" and you have to confirm it. Then you have to go to network settings again and only then can you disable 4G again. This is pretty cumbersome and time-consuming but eventually, you get there. Once 4G is disabled the watch connects to the phone immediately. I'm not sure if it's the way things should work because I think the watch should switch automatically to 4G and BT, but apparently, it's the only workaround for the connectivity issue. UPDATE 29/05/2019: The last update to One UI a week ago seemed to have solved the connectivity issue on my device (Galaxy Watch 4G 42mm). It now works as it should i.e. the watch switches and connects automatically to 4G or BT depending on what's available. Try updating to One UI and see if it works for you if you have the same issue too.
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