Yeah, I figured that's probably about what happens, I usually toss them in a trash can and don't waste my time. Usually it's something that didn't affect me anyway. I may make an exception in this case. ... View more

Good stuff... haha. It's frankly shocking (or not really...) everyone gets the same "we haven't heard of this" garbage. Nobody in your organization has read the TOP thread in your AV commnunity forum that happens to have 17+ pages of complaints?  Not a single one of your techs managed to get word up the chain of command that they waste their time going out on these calls constantly? It's pretty apparent they are unable or unwilling to fix the issue and are just playing dumb and hoping it will eventually go away. I can guarantee based on how this issue has been handled I will never again spend my money (or the companies money) on another Samsung product. Too bad as I have had really good luck with my Samsung phones.  This isn't even my first Samsung TV issue!  I was dumb enough to give them another try.... I had one that turned itself on randomly (in our bedroom...... it's a little freaky in the middle of the night).  Exchanged it, same exact problem on the next one.  Exchanged a second time for another brand and lo and behold problem solved. So when is the inevitable class action lawsuit? Sign me up! ... View more

For what it's worth.... I took the guys advice from early in this thread somewhere and decided to try a Caavo Control Center.  I had just given up using my soundbar (unless I decided to manually switch over using optical for movies, etc..).     Anyway, I ran out of HDMI ports and was looking to get a HDMI switcher anyway.  A basic switcher device was the same price or more than the Control Center ($60) so I bought one.  Since setting it up I have had access to my soundbar with no issues (can't remember off the top of my head if I am using the HDMI or optical for the soundbar.... pretty sure it is HDMI).  Either way it WORKS!   I am actually using  my cable box remote 90% of the time (my wife doesn't like change) and it uses the TV volume.  When it comes time for movies I just turn the TV down and use the Caavo remote to swap inputs (voice or via remote) and turn up the soundbar volume.  No unplugging, resetting, etc....  I think I bought it about 2 months ago?   Caavo walks you through everything step by step during setup and has a few good videos online.  You DO seem to have to setup an account initially and tie it into a CC for the $2 monthly fee for the voice commands (30 day free trial), but you can cancel after initial setup (I haven't yet).   I was skeptical, but so far so good.  Worth a try, especially if you need an additional HDMI port anyway. ... View more

Thanks for all the info.  I went back to Best Buy the other night and was told I had to bring the TV back within 15 days, not 30 so I guess now I'm stuck with Samsung support (sounds like a dead end) or something like the Caavo box.  Funny, I read him you message about the Caavo box solution and he didn't mention they sell them.... I'd probably have just bought one while I was there.   I'm a little confused on the Caavo solution.  I see the picture on the site shows 4 HDMI inputs and an OUT to  "TV/AVR".  If I understand right, you send the OUT to your Onkyo and then it outputs to the TV?   In my case, with a soundbar their setup video seems to indicate I'd still have to leave the soundbar plugged into the TV's HDMI ARC which means I'm likely to have the same problem? https://www.youtube.com/watch?v=IZzgkavVb_U   ... View more