Crompton & Moore exchanged my TV in the end because when we moved into our new house in November I had purchased the TV, Washing Machine, Tumble Dryer and Fridge Freezer on 12-months interest free credit via their preferred lender Hitachi.   After receiving a letter from C&M saying Samsung had told them there was no fault on the TV so they weren't going to do anything I opened a complaint with Hitachi Finance and surprise surprise got my new 2019 model within the week after paying £150 difference. The moral is the story is don't give up, I took legal advice (as I have this on my house insurance) and was told if I didnt get any resolution they would take up my case with the retailer on the basis of breach of contract. The bad guys in this are Samsung who use obfuscation and plausible deniability to wash their hands with their customers but I won. ... View more

Just cleared cache from PLEX app and it was 46mb ... View more

My TV has now been replaced. My solicitor asked how I paid and as I used the 12 months interest-free credit option through C&M's preferred lender, Hitachi Finance, I was able to raise a complaint with them and they then discussed with the retailer and quite quickly I was offered what I had asked for all along, the 2019 model (with the 4GB storage) and to pay the difference of £150. So the moral of my story is be persistent, in the end C&M did what I asked and replaced the TV as they could not get the old one to function correctly. What has changed in the 2019 TV's Settings is the addition of the, 'TV Device Manager' where you select the App List and can clear the caches of all individual Apps such as Netflix to optimise space. There is 4GB internal storage and 1.56GB is used by Tizen and the standard suite of apps so Samsung have now solved the problem. Good luck to everyone else with their battles. ... View more

All, I have just spoken to Vicky Kirby the area manager for Crampton & Moore who covers legal issues and their position is that unless Samsung tell them to take the TV back they won't do anything for me as a one-off for fear of, "opening the floodgates". I am awaiting their snail-mail then will pass to my solicitor to take up the action as they feel that if its demonstrable that a TV out of the box when first connected to the internet is asked to update what Samsung themselves have installed and it fails then they shouldn't have too much of a problem convincing a judge to rule in my favour. Vicky also mentioned that Richer Sounds are not swapping out TV's as some here have posted so obviously those that have had their TV's must be lying. Vicky says they all socialise together and go on the same courses. If anyone has had their TV swapped please let us know as Vicky is watching the thread. ... View more

I've had two e-mails from Samsung Support saying to do the reset then see if the problem still exists which they know clears the issue till next month then re-occurs. I've consulted a solicitor and have been told not to go after the manufacturer my 'contract' is with the retailer Crampton & Moore who are standing behind a wall of 'plausible deniability'. I've been on holiday for the last 10-days but am now going to move forward with this I'm just waiting for the legal contact details from the retailer and will then let the solicitor take over. So much hassle all created by Samsung who have acted despicably with all of us and has just soured the whole experience and has left me determined never to buy a Samsung product again on principle. ... View more

I've just engaged a solicitor he's going after the retailer for 'breach of contract' as tv doesn't do what it says on the tin. https://www.arclegal.co.uk/about-us.html ... View more

I have just had my OFFICIAL reply from Samsung via Graham in Customer Solutions. Samsung are denying its a manufacturing issue and will not be swapping any TV's.  He saw from my online chat that I had been told the main-board had been superseded but confirmed this is not the case.  He has also spoken to the engineer who came to me who confirmed that swapping a board will not fix the issue but Customer Solutions (0330 726 7864) are only now able to pass me back to Technical to see if they can do, 'something' but thats all they are prepared to do.   It's obvious if they DO admit there is a problem they are liable to swap TV's so they take the plausible deniability route and bury their heads in the sand.   Bunch of *****-holes especially this Graham who was really nice initially and promised to find a solution but his attitude on the phone was, "you can just f*** off" so I will never buy a Samsung product again in my lifetime and will tell as many people I know about how I have been treated so they don't buy Samsung again. My recommendation is bombard their Customer Solutions line with cases until they crack I'm considering asking the company solicitor if there's a case for the manufacturer not the retailer to answer. Further recommend anyone considering action should use their browser to SAVE AS and select Web Archive (*.mht) as this post could disappear at any time. ... View more

apparently the, "the main board has been superseded" line was BS given to me by the rep I was talking to, the Televideo engineer arrived with exactly the same board and said it waste of time for him to even fit it and he would refer back to Samsung. Had a text today, "your repair has been cancelled call 0330 726 7864 for further assistance" I'm now back on the phone to Samsung and they are saying that a firmware update is imminent to fix this issue but cant tell me when. I've been transferred Graham in Customer Solutions as Tech Support cant do anything other than tell me that in the future it will be fixed and having spoken to him he is going to investigate and come back to me before 8pm. Graham has called back and is going to start his own investigation. ... View more

Just had a callback from the Televideo engineer and after getting no response from his regular contact in Samsung technical support he's gone to another contact who is off for the week so he's waiting for someone to be at their desk working and answering the phone to progress the issue. I will share Crampton & Moore's (retailer) response to my initial e-mail reporting the issue. "Hi Andrew, I’ve read the forum page in the link you sent. I can’t see anywhere where a design flaw is mentioned. In fact, user ‘Tony47’ says that Samsung say there isn’t an issue, his exact word being “ I don't think Samsung will rectify it as they still won't admit there's an issue in the first place.” . The TV has a certain amount of memory and it’s enough to run the installed apps. If you install more apps, more memory is used. If you install too many and don’t leave enough memory for updates, then the TV won’t update. This is analogous to buying a smart phone with 32GB of storage, downloading 31.5GB worth of apps and the 500mb that’s left not being enough to update iOS or Android and then saying that that is a fault because a higher spec model, with more memory wouldn’t have the same issue. This wouldn’t be a fault on any devise that I’m aware of and if it happens, which it has with me on a phone, you can delete apps, free up space and then update, then re-install the apps for an easy work around.   Also, I’m highly doubtful that Richer Sounds are swapping any NU7400 sold this year. The post that mentions this said that one unnamed person wrote it on one forum, then someone else unrelated to the case told this story on another forum. That doesn’t stack up to it being true. But, even if it was true in that one case, no time scales are given. It’s conceivable that someone had a TV one day/a few days and then exchanged for the model above. This would be a fairly normal practice. I find it highly doubtful that retailers are swapping out thousands of TVs for something that Samsung don’t recognise as a fault. The only way we would consider doing this on a TV that is 4-5 months old would be with an authorisation to exchange from Samsung, allowing us to return the item for a credit.   Regards, Graham" I've just e-mailed back: Graham,   I’ve had the engineer out today with a new main board and when he saw the issue he didn’t even bother to fit it.   Using your iPhone analogy I’ve just opened the box, turned it on, connected to Wi-Fi and been prompted immediately to update iOS but when I press, ‘Download and Install’ I get a popup... *Cannot Download Update* There is not enough available storage to download iOS 12.1.4.  You can manage your storage in Settings'   He tells me he is going to report direct to his Samsung Tekkie that changing the main board will not fix the issue and recommend a swap.   What model would you recommend as a replacement with 3GB internal storage a must?  Would prefer to stay with Samsung as the picture and sound are excellent.   Regards, Andrew ... View more

No. He is saying he is going to talk to his direct Samsung Tekkie and come back to me. I suspect I will have to have a couple more mornings off work before we progress to the matter being referred upstairs for authorisation to swap the tv. ... View more

the engineer was very careful and just said he wouldn't waste time swapping the board and would go to his direct technician at Samsung who was unavailable this morning for advice. he did say they don't have to actually replace 3 boards for it to trigger a TV swap he said this callout would count as 1. ... View more

there is no fault on the board it has 1GB storage mostly taken up with pre-installed apps, when auto-update runs there is not enough space to download new versions of the apps and it errors.   this is like unpacking a new iPhone, turning it on, connecting to your Wi-Fi and it points you to update iOS to the latest version then saying not enough storage to download the update. i was 51% sure the engineer would turn up and nothing would get done it seems Samsung at the moment are using the 'plausible deniability' tactic maybe hoping not too many will have this issue affect their day-to-day use so don't notice it but there are those of us who work in IT and know the root cause of the problem. were i in charge of this issue at Samsung I would be directing my team to produce a firmware that in an 'admin' mode would allow the removal of any/all apps.  bear in mind though that it could be that the O/S itself is resident on this internal storage and takes up a large % so app removal in itself wouldnt give enough space back to solve the issue. ... View more

So the engineer from TeleVideo turned up today, saw the problem and said he had, "never seen this before" then checked the board he had with hime and it was exactly the same and said it was pointless to swap.   He tried to get in touch with his main technical man at Samsung called Matt but couldnt get through.  I am promised that the visit is one of the my three strikes and you get a new TV and he will be in touch.  I've got his mobile number and e-mail address so he won't escape.     Below is part of the transcript of the chat I had with Ken at Samsung Customer Service where he lied and said the engineer would be coming out with a superseded board NOT the same one. Ken 13:29:21  Thank you so much. Everything is all set now and this is your Service Order Number: 4221151952. Expect a call from our engineer within 24-48hours regarding to their visit in your location to change the main board of the TV. 13:30:01  Thank you for your patience and cooperation. 13:30:01  Is there anything else that I can assist you with today?   Andrew Washington 13:30:50  Just an assurance that if this doesnt resolve the issue you will authorise C&M to send the TV back to you for credit and I can upgrade.   Ken 13:31:32  With that, we'll send a report to higher department for this request if the issue still persists.   Andrew Washington 13:33:07  ok 13:35:40  can you hang on a mo just had the number of your 'repairer and calling them   Ken 13:36:52  I'm afraid that I've provided the Service Order number for the repair not the number of our engineer.   Andrew Washington 13:37:47 TeleVideo are  saying that when they get the job through they will order the main board for the TV. The only way this will resolve my issue is if the main board has changed/upgraded is this so?   Ken 13:38:03 Yes, that's correct.   Andrew Washington 13:39:05 G reat thanks can you give me the part number for the board the lady will make a note   Ken 13:40:36  Unfortunately, we don't have the part number of the main board that they'll replace on your TV since that our engineers will look for a main board that is not the same as your TV has once they inspected it.   Andrew Washington 13:41:53  they are saying what usually happens is that if you have superseded the main board they wont be able to order the old one they will only get the new.   Ken 13:43:38  Yes, but that's for the other issues which they'll replace the same main board. This case is different that's why it will be change by other main board.   Andrew Washington 13:45:04 U nderstood you have made special notes on the case i guess and they will order what you tell them to order.   Ken 13:45:52  Yes, everything is all set.   Andrew Washington 13:47:09 T hanks for your help 13:47:2 1  will leave you in peace, thanks.   Ken 13:47:25  You're welcome and it's my pleasure helping you. ... View more

I agree but they are probably paid by the service providers to distribute the ***** but some clever bod at Samsung should have spotted 90% of internal storage is taken up by this guff!   Another way would be to allow the TV to write to USB storage for APPS not just read apps stored on USB into the internal storage.   Another way would be the have a cleanup utility to clear caches and un-needed files and non-mandatory apps.   I would personally remove everything except PLEX, Netflix, Amazon, YouTube and Spotify. ... View more

whereas i expect the engineer to turn up with the same board give me a blank expression and still have the issue and have to start the process all over again.   thats years in IT for you. ... View more

UK   Did an online chat, got a case number and the agents who will fit the new board have texted to say they will be in touch. ... View more

If you have it in writing from your retailer that they are agreeing to replace and any subsequent costs are not your responsibility there's nothing to worry about. If its a fuzzy he said, she said then expect to foot the bill. I asked Crampton & Moore to review these posts and upgrade my TV but they said Samsung are not accepting there is any design flaw and they can do nothing until Customer Services gives them authorisation. Since then Samsung have said they are sending out a new board and C&M have gone quiet. ... View more

I have logged this with Samsung today.   Apparently the main board on the 7400 has been superseded and mine has been authorised for replacement.   When Samsung's agents, (Teleradio Expert Services) get the case come through there are notes and on my notes there is an instruction to order a different main board with more storage. This is the permanent fix. ... View more